[Asterisk-Users] Multitenant Call Center Setup

[Waldo Rubinstein]

BJ,

Thanks for the prompt response.

Both my clients work by using the AgentCallBackLogin so that * can  
send queued calls to them regardless of which SIP phone they're  
sitting on (sorry I didn't include this in my original email)

You mean to say that if I use AddQueueMember, I could do the same and  
still be able to have two agents 1001?

Thanks,
Waldo

On Oct 10, 2005, at 11:38 AM, BJ Weschke wrote:

>  There isn't a way to do it in agents.conf.
>
>  That being said though, there are folks that have forgone  
> agents.conf and have used the AddQueueMember and RemoveQueueMember  
> commands via both the dial plan and manager interfaces to work  
> their own agents approach that certainly could be designed to  
> support a multi-tenant environment.
>
>
> On 10/10/05, Waldo Rubinstein <waldo at trianet.net> wrote:
> Hi list (again),
>
> I have another question which I have not been able to resolve from
> neither the wiki nor Google.
>
> I've been able to configure a multi-tenant setup of asterisk for 2
> small call centers with no problem, by simply playing with contexts
> (which I guess is how everyone else is doing it).
>
> The problem I have is that I've only been able to configure one
> global agents.conf file. This restricts my setup in a way that I
> cannot have two agents 1001, for example if my clients wanted to. Is
> there a way to overcome this?
>
> Thanks,
> Waldo
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