[Asterisk-Users] SOLVED - Server Side AgentCallbackLogin

[Jason Lixfeld]

If you have only one member configured in queues.conf, it will bridge  
the call immediately.  > 1 member configured and it works as expected.

Thanks for everyone's help!

On 22-Nov-05, at 11:22 PM, Jason Lixfeld wrote:

> With this method, I can't seem to get the expected queue  
> functionality to work.  When I was doing it the old way (via  
> AgentCallbackLogin), when I would login as an agent and disconnect  
> then call into the queue to test, I would be put on hold, hear MoH  
> and the agent extensions would start to dial.  If no one answered  
> (voicemail kicks in), # would not be pressed so the process would  
> start all over again, all the while the caller would get MoH.
>
> This method, when I dial into the queue, MoH stops and the  
> extension is dialed.  If the extension is not picked up and  
> voicemail comes in, the caller hears that.  It seems as though as  
> soon as the caller dials into the queue, the caller is bridged to  
> the agent immediately instead of having the system dial the agent  
> in the background.
>
> I'd like to be able to achieve the old functionality but without  
> having to manually login as an agent.
>
> Not sure if I'm doing a very good job of expressing what I'm trying  
> to achieve so I apologize in advance if I seem to be going in circles.
>
> On 22-Nov-05, at 12:01 PM, Nicolás Gudiño wrote:
>
>> On 11/22/05, Jason Lixfeld <jason+lists.asterisk at lixfeld.ca> wrote:
>>> Here's what I'm trying to do..  We have a small system, there are
>>> only two of us.  We both do sales and we both do support.  We like
>>> Queues better than music on hold with a bunch of dials happening in
>>> the background to try our phones, then cells, etc.  Problem is, we
>>> don't like the idea of having to login to a queue and are wondering
>>> if there is a way to force/automatically log agents into a queue
>>> without having to do anything on the phone; have it be server side
>>> that is.  I'm thinking some sort of cron job that runs every minute
>>> or five to make sure all expected agents (my partner and I) are in
>>> the queue and if not, log us in.  The extentions we use to enter the
>>> queue are find-me extensions so if we aren't at our desks, calls  
>>> will
>>> hit our cells.
>>
>> Add static members into the queue in your queues.conf entry. You can
>> use Local channels to find your follow-me extensions at context. Like:
>>
>> [myqueue]
>> music = default
>> strategy = ringall
>> timeout = 20
>> member => Local/100 at findme
>>
>>
>> --
>> Nicolás Gudiño
>> Buenos Aires - Argentina
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>
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