[Asterisk-Users] Broadvoice delivers CID even when restricted?

[hank smith]

I missed the numbers can some one repost?
thanks
hank

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----- Original Message ----- 
From: "Darren Nickerson" <darren.nickerson at ifax.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users at lists.digium.com>
Sent: Tuesday, May 24, 2005 12:58 PM
Subject: Re: [Asterisk-Users] Broadvoice delivers CID even when restricted?


> "Matthew Crocker" <matthew at crocker.com>:
>
>> I know David Epstein and Dan Geopp personally,  they are good guys, 
>> posting their direct office numbers on the mailing list is extremely  bad 
>> form.
>
> As someone who has been given unacceptably vague, meaningless and often 
> blatantly dishonest replies from badly trained support "staff" over the 
> past three weeks, I'm glad to see these numbers released. Broadvoice has 
> no escalation procedure ..., and they simply don't have any information 
> for the people who eventually answer the phone to give to customers. I 
> mean if you're going to pick up the phone, you'd think someone would at 
> least tell them what to say!?
>
> They may be nice guys but their handling of this recent crisis means that 
> they should anticipate taking a few calls.
>
> After three weeks of "we're working on it - call us in a few days" 
> answers, we've been told that Broadvoice doesn't have inbound 800 service 
> any more, and that they haven't actually been looking into our issue at 
> all, since it's a network-wide failure whose reasons they understand, but 
> just don't generally divulge. Apparently they're working with a new 
> carrier to bring 800 back, but at this time it's completely out of service 
> (can anyone confirm this?).
>
> And yet I can still buy an instant-activation 800 number online, and have 
> been able to for this entire period.
>
> I've been  a loyal customer, been patient and stuck with them for weeks. 
> All I want now is the truth, and it's good to have new numbers at which to 
> seek that truth. If inbound 800's not coming back, I'll look elsewhere for 
> inbound 800 service and pick through the pros/cons of the various other 
> ITSPs who have been reported to interoperate (with varying degrees of 
> success) with Asterisk. If it really is coming back in any meaningful way, 
> I can wait a few more weeks.
>
> -d
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