[Asterisk-Users] Broadvoice delivers CID even when restricted?

[Darren Nickerson]

"Matthew Crocker" <matthew at crocker.com>:

> I know David Epstein and Dan Geopp personally,  they are good guys, 
> posting their direct office numbers on the mailing list is extremely  bad 
> form.

As someone who has been given unacceptably vague, meaningless and often 
blatantly dishonest replies from badly trained support "staff" over the past 
three weeks, I'm glad to see these numbers released. Broadvoice has no 
escalation procedure ..., and they simply don't have any information for the 
people who eventually answer the phone to give to customers. I mean if 
you're going to pick up the phone, you'd think someone would at least tell 
them what to say!?

They may be nice guys but their handling of this recent crisis means that 
they should anticipate taking a few calls.

After three weeks of "we're working on it - call us in a few days" answers, 
we've been told that Broadvoice doesn't have inbound 800 service any more, 
and that they haven't actually been looking into our issue at all, since 
it's a network-wide failure whose reasons they understand, but just don't 
generally divulge. Apparently they're working with a new carrier to bring 
800 back, but at this time it's completely out of service (can anyone 
confirm this?).

And yet I can still buy an instant-activation 800 number online, and have 
been able to for this entire period.

I've been  a loyal customer, been patient and stuck with them for weeks. All 
I want now is the truth, and it's good to have new numbers at which to seek 
that truth. If inbound 800's not coming back, I'll look elsewhere for 
inbound 800 service and pick through the pros/cons of the various other 
ITSPs who have been reported to interoperate (with varying degrees of 
success) with Asterisk. If it really is coming back in any meaningful way, I 
can wait a few more weeks.

-d