[Asterisk-Users] ACD Methods

[Marshall, Ed]

Can anyone point me in the right direction of info regarding ACD methods
available in Asterisk.

As far as I can see there are time based ring strategies available but I
cannot find any info regarding skills based routing or queue priorities.

Also do the current time based ring strategies work globally.  What I mean
by this is if an agent is a member of more than one queue then would the ACD
algorithm take this into account before deciding to allocate another call ?

Any help would be much appreciated.

Regards
Ed