[Asterisk-Users] VoiPSupply Dot Com

[mr. barker]

..... Snip

It is sad to hear that you will not be purchasing from us. I do not
understand though, why we owe you an explanation for our toll free number
being down.

^^^^^^^^^^^^^^^^^^
You are right you don't owe any explanation at all for your numbers being
down.  It was your Toll Free and Your Toll number! Not just your Toll Free. 

For me personally once I find a company to deal with I usually stick with
them.  I have ordered in an excess of $3000.00 from your company.  When I
did call last week I tried on numerous ocassions and had the same result.
I even call the information and there was no listing for B2 Technologies nor
VoipSupply (this doesn't mean much though as you must subscribe to the
listing service).  What strikes me very odd is that I tried to call the
numbers from work and from home same results no longer in service.  I also
called through the my VOIP provider (which routes down to the US) and the
local teleco here.  I wanted to make sure that something was not up so I
asked my brother to try placing a call (he lives in a different province)
and he had the same no long in service.
This is not just one isolated incident involving one call!

I was going to post something last week but decided to not as I wanted to
see how your response was in the community.  As I predicated there would be
someone posting a something to the effect about "how is VoipSupply to deal
with" then followed by people saying that the service is reliable ... etc.

Now I may be just a bit over cautious when it comes to dealing with internet
based businesses because of being burnt before along with 1000's of others.

This is just my 2cents.



Lastly, we do charge for technical support. We are hear to help, but the
low margins on ATA's etc certainly does not leave us room to give away
free support. All of you that are ITSP's know exactly what I am talking
about.


If you order something, and you can't get it to work, you can pay for us
to make it work for you. If you order the wrong product, then that is your
mistake not ours.

There is an open invite to all to call or email me at any time to discuss
or business. Constructive criticism is always welcomed.

Thank you all for business and we look for more in the future!

Garrett Smith
VoIPSupply.com
gsmith at voipsupply.com
716-250-3408 Direct


> mr. barker wrote:
>
>> I tried calling their toll free number and toll number last week in
>> the morning and afternoon and was handed a recording saying this
>> number is no longer in service. The web site was up but there was no
>> message on the site as to why the phone numbers were not working.
>>
>> I just called the number now and it is working.
>>
>> Being around the internet for a quite a long time this gives me an
>> uneasy feeling. I have seen company's start to go under and pull the
>> plug when they get into financial trouble(not being able to pay the
>> bills) and run with the customers money. I have had this happen to me
>> on 2 occasions. Just the woes of doing business on the net.
>>
>> Being in Canada it makes it very difficult to find companies that will
>> ship COD from the US. If I was to order I would only order COD from
>> now on from VoipSupply.
>>
>> I have ordered product from VoipSupply and received the product. I
>> will not be ordering more product do to this outage of the phones with
>> no explanation.
>>
>> Just my 2cents.
>>
> Maybe the tollfree provider was responsible for the outage and maybe it
> only affected service from Canada.
>
> They accept credit cards and paypal. I believe you would have some
> recourse if they ran with your money.
>
> I quit shipping anything COD to anywhere a few years ago. If the
> customer refuses delivery the vendor loses money. When UPS instituted a
> policy of not handling cash payment for COD, I quit for good.
>
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>


_______________________________________________
Asterisk-Users mailing list
Asterisk-Users at lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users