[Asterisk-Users] How to park/transfer a call received from a Queue?

Wessel de Roode wessel at sourcelab.nl
Sun Mar 27 19:55:31 MST 2005


Hi!

I'm trying to transfer a incomming call from a Queue to another extension.

I'm receiving a call from a queue with the AgentCallbackLogin.
The queu is as following: 
Queue(sales|t)
Which should allow transfers.

So as soon as the call is answered I would like to be able to transfer it
When the agent presses the # I get the dialtone but as soon as I press any
digit Asterisk tells me that that is a wrong extension?

Calling between phones and park calls works fine, so the parking application
is working ok. I'm only missing something here with the Queue's.

Here are my configuration fragments.
extensions.conf:
[incoming]
include => parkedcalls
exten => 1111,1,Answer
exten => 1111,2,Queue(sales|t)

features.conf:
[general]
parkext => 700                  ; What ext. to dial to park
parkpos => 701-720              ; What extensions to park calls on
context => parkedcalls   

Queues.conf:
[sales]
joinempty = yes
announce-frequency = 30
announce-holdtime = yes
member => Agent/2537


Please help :-)

Thanks in advanced,

	Wessel de Roode

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