[Asterisk-Users] So you all think VoIP sypply is warm and fuzzy

[C F]

On 7/18/05, Michael D Schelin <mike at shelcomm.com> wrote:
>  I was waiting for everyone to reply so here is mine.. Check out the
> Mediatrix web site. There are no downloads or lists of resellers who might
> have this provisioning software that is normally included with purchase. 
> You may be right that it is a refurb but every indication points that it is
> not.  I have contacted both companies and I'm waiting for replys. I'm on the
> west coast and it took over 7 days to get here. I am a little pissed when
> all other ATA's are configurable from their built in web server. And Yes,
> I'm self serving as well as mostly everybody I've ran into in this business.
>  This unit was purchased for testing. Because of the timezone problem, When
> I get the product from UPS it's too late to call Canada or FL. when all I
> need is a simple download to correct the problem.  Is it too much to expect
> everything in the box when you purchase it? Or have a web site with these
> free included software so if this happens we don't wast our valuable time. 
> By the way I did get an email from VOip Supply asking me to wait until
> morning so they could find the software.  This is at 2:30 PST.  This
> complaint was to hear from others about VoIP Supply and their business
> practices. I wanted to get feedback ether way, or maybe a contact name so I

If all you wanted was feedback about voipsupply, then you should have
checked the archives first.

> can get this paper weight working and tested.  Has anyone used the 2102?
> Please let me know. 
>  
>  Michael D. Schelin
>  Shelltel
>  
>  
>  
>  JD Austin wrote:
>  
>  
>  
>  Michael D Schelin wrote: 
> Here is a letter I sent them for my $150 paper weight. 
>  
>  Dear Voipsupply, As a small service provider, using you company for the
> first time, I'm very disappointed that you have removed the configuration CD
> that should have been shipped with the Mediatrix 2102 just to get a few more
> bucks. I have contacted mediatrix and they have informed me that the CD's is
> shipped in every 2102.  If I don't here back from you shortly and receive
> the configuration program that should have shipped, I will return it back to
> you for a full refund and express my views to the Voip community. As of now
> I've herd of nothing but good things about your customer support. I've
> called and left messages to your support team. I waited 7 days for this unit
> and have no way to configure it.  Email me the CD. 
>  
>  Michael D. Schelin 
>  Owner 
>  Shelltel 
>  Are you sure you didn't buy a refurbished model?  
>  I hear they sell a lot of refurbished equiptment, I've purchased some of it
> myself.  
>  Everything I've purchased from them worked without issue. None however came
> with an installation CD.  
>  A few things had to be reset to clear settings though.
>  Anything I needed was freely available.
>  Since you know how to contact Medatrix, perhaps you can download the
> software or get a CD from them.
>  
>  JD
>  -- 
> JD Austin
> Twin Geckos Technology Services LLC
> email: jd at twingeckos.com
> http://www.twingeckos.com
> phone/fax: 480.288.8195 
>  ________________________________
> 
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