[Asterisk-Users] ACD Queues & Agent Status

[Jim Radford]

What I had to do to make this work was use global variables.

First I declared:

QUEUEAGENTSUPPORT=0

Then in the agent logon I used (for logoff use - 1)

exten => 81,2,SetGlobalVar(QUEUEAGENTSUPPORT=$[${QUEUEAGENTSUPPORT} + 1])


so ${QUEUEAGENTSUPPORT} will contain the number of agents logged into that 
queue.

Now you can GotoIf(${QUEUEAGENTSUPPORT} > 0......

Regards,
Jim


On Tue, 11 Jan 2005, Ronald Hartmann wrote:

> Good Day List,
> 
> 	I am finalizing my research on the ACD Ques and have (what I
> hope to be) one last hurdle.
> 
> 	Is there any feasible way to determine if a que has agents
> currently available to take a call.
> 
> 	I have looked at the Show Queues, show queue "quename", show
> agents.... and they all give me pieces, 
> 	However, for example lets say that Agent-1, and Agent-2 belong
> to Group1.....
> 
> 	When I perform "show queue myqueue" it only shows me that
> Agent/@1 is logged in... it does not tell me
> 	Which agents are in that group, nor does it tell me if they are
> accepting calls.
> 
> 	Further, is there a way to determine if an agent is in the
> WrapUptime Mode?
> 
> 	Any url links would be helpful.
> 
> 	Ultimately what I am looking to do is as follows.
> 
> 	In my dialplan, I want to be able to check for agent
> availability, and then play a "your being placed in que", 
> 	If there are no agents immediately available to take a call.
> Then pass the call to the Queue() application.
> 	However, if there is an agent immediately available to take a
> call I will not play a file.  
> 
> 	Example:
> 
> 		[que-test]
> 		exten => s,1,Answer
> 		exten => s,2,SetMusicOnHold(default)
> 		exten => s,3,DigitTimeout,5
> 		exten => s,4,ResponseTimeout,10
> 		exten => s,5,   IF AGENTS ARE AVAILBLE TO TAKE CALL
> GOTO6 ELSE GOTO5
> 		exten => s,5,Background("your call is being placed in
> the Support Que please hold for an agent")
> 		exten => s,6,Queue(techsupport)
> 		exten => s,7,Playback("All Agents are busy, please leave
> your name and callback number")
> 		exten => s,8,VoiceMail(SUPPORT_MAILBOX)     ; 
> 
> 	Final Thought, 
> 
> 	Is it possible to Set the Que up such that it plays a special
> recording every X interval.
> 
> 	Currently it will play musiconhold,
> 	Then at specific intervals it can tell the caller where they are
> in the que and hold times.
> 	
> 	I would like to be able to Also at certain intervals play a
> recording stating.....
> 
> 	If you would like to leave a call back number please press X
> now.....
> 
> 	Etc.
> 
> Thanks for your time in reading this note..... I am sure that as soon as
> I send this it will turn into a RTFM dummy....
> 
> But I have googled and wikied my fingers to the bone and now require
> some outside direction.
> 
> Ron.
> 
> 
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
> 

-- 
==========================================================================
Jim Radford <jradford at npl.com>
http://www.jimradford.com/
==========================================================================