[Asterisk-Users] Queue app following dialplan

[Joseph]

On Fri, 2005-01-07 at 08:08 -0700, Kevin P. Fleming wrote:
> Matthew Boehm wrote:
> 
> >     If I add a line like this: member => SIP/3044, can I still get
> > login/logoff functionality? We need agent login/logff functionality AND for
> > calls to not goto voicemail.
> 
> No, I was suggesting using SIP/3044 in agents.conf, not in queues.conf. 
> If you put it into queues.conf, that channel will be dedicated to the 
> queue app at all times.
> 
> Word of warning, though: I don't use chan_agent, never have. All my 
> queues are configured using dynamic members 
> (AddQueueMember/RemoveQueueMember), so what I suggested above is based 
> solely on the docs I've read.
> 
> If you want a SetGroup/CheckGroup based solution, email me off-list; I 
> have a patch for app_queue that causes it to assign groups to channels 
> it creates and to check group counts before calling agents. This works 
> well for us, it allows us to very easily control when the app will send 
> a call to an agent and when it will consider them "busy". I doubt this 
> patch will ever go into CVS, though, unless I make it part of my new 
> version of app_queue that'll be available in a few weeks.

I would like to know more about your solution.

What do you mean about having the agents in queue.conf or agents.conf?

I thought they have to be both places?


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-- 
respectfully, Joseph ===============
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