[Asterisk-Users] Monitoring calls through a transfer

[Andrew Thompson]

Asterisk wrote:
> We have the following scenario:
> 
> Incoming call to a queue, Agent "A" answers. Agent "A" determines after 
> about 20 seconds that agent "B" needs to deal with this call. A puts 
> call on hold, calls and speaks to B, and then transfers the call to B. B 
> speaks to the incomming caller for 5 minutes.
> 
> That's all fine. However, the CDR records the call as incomming to agent 
> "A" for 5 minutes, and the agent monitoring recording is also determined 
> as belonging to "A".
> 
> Trouble is that we need to find all calls that "B" received (both 
> directly and through a transfer) and look at them. How can we do this ?

How are you performing the transfer?

Have you tried the following?

show application ResetCDR

-- 
Andrew Thompson
http://aktzero.com/
http://dev.asteriskdocs.org/