[Asterisk-Users] Monitoring calls through a transfer

[Asterisk]

Andrew Thompson wrote:
> Asterisk wrote:
> 
>> We have the following scenario:
>>
>> Incoming call to a queue, Agent "A" answers. Agent "A" determines 
>> after about 20 seconds that agent "B" needs to deal with this call. A 
>> puts call on hold, calls and speaks to B, and then transfers the call 
>> to B. B speaks to the incomming caller for 5 minutes.
>>
>> That's all fine. However, the CDR records the call as incomming to 
>> agent "A" for 5 minutes, and the agent monitoring recording is also 
>> determined as belonging to "A".
>>
>> Trouble is that we need to find all calls that "B" received (both 
>> directly and through a transfer) and look at them. How can we do this ?
> 
> 
> How are you performing the transfer?

The agents are using the transfer button (SIP, using Cisco 7940)

> 
> Have you tried the following?
> 
> show application ResetCDR
> 

No, but I was looking at ForkCDR :) However, I am at a loss at how to 
intercept the transfer and forkcdr ...

Many thanks for any suggestions ....

Julian