[Asterisk-Users] ACD with polycom ip phones

[hgaillac-sip at yahoo.fr]

Hello Douglas,

You can enable ACD in sip.cfg and phone.cfg of the
polycom phones.
Polycom send SUBSCRIBE to server .

Harry
--- Douglas Garstang <dgarstang at oneeighty.com> a écrit
:

> You can configure Asterisk to log an agent in/out of
> an ACD Queue with AgentCallBacklogin, AddAgent etc,
> just like with any other phone. The Polycom
> themselves don't seem to display any sort of visual
> indicater that an appearance is logged in/out
> however, which is dissapointing. I'm sure you could
> write an AGI script to fire upon dialling of a
> number that could play a sound file indicating as
> such.
>  
> 
> 	-----Original Message----- 
> 	From: BJ Weschke [mailto:bweschke at gmail.com] 
> 	Sent: Mon 12/19/2005 7:43 PM 
> 	To: hgaillac-sip at yahoo.fr; Asterisk Users Mailing
> List - Non-Commercial Discussion 
> 	Cc: 
> 	Subject: Re: [Asterisk-Users] ACD with polycom ip
> phones
> 	
> 	
> 
> 	On 12/18/05, hgaillac-sip at yahoo.fr
> <hgaillac-sip at yahoo.fr> wrote:
> 	> Hello,
> 	>
> 	> Polycom ip soundpoint support ACD login/logout .
> 	> Can we configure asterisk with polycom ACD
> support?
> 	>
> 	
> 	 Like the Park button functionality that was
> recently "figured out"
> 	here with Polycom phones, I'd bet ACD login/logout
> functionality is
> 	probably also able to be done with Asterisk. It's
> just a matter of
> 	understanding what the phone is sending and what
> it's expecting back
> 	for correct interoperability.
> 	
> 	--
> 	Bird's The Word Technologies, Inc.
> 	http://www.btwtech.com/
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> --
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