[Asterisk-Users] Snom 360 and firmware 4.0 problem

[Michael George]

On Sat, Aug 06, 2005 at 08:50:58AM +0200, Christian Stredicke wrote:
> Please take a look at http://www.snom.com/howto40.html. We tried to make
> the upgrade procedure as smooth as possible, if you are having problems
> please tell us and we will try to make it more simple. For example, if
> you have a batch of phones give us an email and we will send you the
> files in one go. 
> 
> New phones dont need that upgrade procedure. It is only necessary when
> you are crossing the 4.0 version border. For example, all 320 already
> have the certificate installed already, so for 320 there is no need to
> go throught the procedure.
> 
> For release notes for 4.0, please check out
> http://www.snom.com/snom360_release_notes.html.

I found the license issue info on the website.  So my question boils down to
this:

Does this explain why they would not register, or do I have to worry that
there is some new setting which caused the problem?  I do not want to go
through the pain of upgrading the customer's phones (probably with a site
visit) only to find that I have to downgrade them and go though it again with
4.1.

Also, is there any way to tell the phone, *before a reboot* that I want it to
update the firmware?  I do most of my maintenance remotely, and I can tell the
phones where to find new firmware and clicking "Load" will start the reboot
process.

However, I need a person there to press the Check button so that it will
really update the firmware.  Is there any way around this so that I can update
the phone after-hours and remotely?

Thank you...  Not just for this answer, but for all the answers I get from
this list!  I've been working with asterisk for a bit over a year, though I do
not know near as much as many of you.  I try to chime in with answers when I
can, but I have received much more info from this list than I have contributed.

This list is a true shining example of how Open Source Software can work!

> > -----Original Message-----
> > From: asterisk-users-bounces at lists.digium.com 
> > [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> > Michael George
> > Sent: Friday, August 05, 2005 8:31 PM
> > To: asterisk-users at lists.digium.com
> > Subject: [Asterisk-Users] Snom 360 and firmware 4.0 problem
> > 
> > I have a pair of snom 360s at a customer and they were giving 
> > me Low Memory errors.  The distributor suggested updating the 
> > firmware.  I did that, to the one just below 4.0 (which 
> > wasn't released yet).  One of the phones is still giving the 
> > Low Memory error every 3-4 days.  The other one had a broken 
> > display that was just RMA'd, so it' hasn't been up long 
> > enough to know if the error occurs on that one, too.
> > 
> > The distributor's latest suggestion was to go to the newest 
> > firmware, 4.0.  I did that on the new 360 (from the RMA) and 
> > with the same account settings as the one it was replacing, 
> > it could not register with *.
> > 
> > Since I was in a pinch, I "updated" the firmware down to the 
> > latest below 4.0 and the phone works just fine.
> > 
> > Does anyone with more knowledge than I know what might be 
> > going on?  Maybe a new default setting in 4.0 that's breaking things?
> > 
> > Thank you.
> > 
> > --
> > -M
> > 
> > There are 10 kinds of people in this world:
> > 	Those who can count in binary and those who cannot.
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> > 
> > 
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> 

-- 
-M

There are 10 kinds of people in this world:
	Those who can count in binary and those who cannot.