[Asterisk-Users] A question about queues

[Henry Devito]

Can you post your config's?  What version of * are you using?  This doesn't 
happen on any of my queues.  I have queues set up on several customers 
systems.  If there are agents/members available the caller rings them 
directly, no announcements played.
----- Original Message ----- 
From: "Brett, Gary" <gary.brett at cetelem.co.uk>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users at lists.digium.com>
Sent: Wednesday, April 20, 2005 7:21 AM
Subject: [Asterisk-Users] A question about queues


> Hi there, quick question about queues
>
> When calling a queue (which contains eg 4 extensions) it tells me what
> position I am in the queue and then plays some music…that is fine…
> however, If there is no-one in the queue , it tells me that im first in 
> line
> and then plays hold music while the phones ring. This is annoying my 
> callers
> quite a bit . How do I get it so that if I ring the queue, it just puts me
> straight through to one of the available 4 phones, and only if all 4 
> phones
> are busy (ie on calls) then announce a position in the queue and play 
> music?
>
> For example
>
> User 1 dials 7272 → goes through to agent 1
> User 2 dials 7272 → goes through to agent 2
> User 3 dials 7272 → goes through to agent 3
> User 4 dials 7272 → goes through to agent 4
> User 5 dials 7272 → announces message that you are first in line
> User 6 dials 7272 → announces message that you are second in line
>
>
> Any help on this would be greatly appreciated
>
>
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