[Asterisk-Users] A question about queues

[David John Walsh]

it sounds like the default behaivor of an asterisk at home setup.

not that I am knocking A at H in anyway - its a great way to test new features.

On 4/20/05, Henry Devito <hdevito at mchsi.com> wrote:
> Can you post your config's?  What version of * are you using?  This doesn't
> happen on any of my queues.  I have queues set up on several customers
> systems.  If there are agents/members available the caller rings them
> directly, no announcements played.
> ----- Original Message -----
> From: "Brett, Gary" <gary.brett at cetelem.co.uk>
> To: "Asterisk Users Mailing List - Non-Commercial Discussion"
> <asterisk-users at lists.digium.com>
> Sent: Wednesday, April 20, 2005 7:21 AM
> Subject: [Asterisk-Users] A question about queues
> 
> > Hi there, quick question about queues
> >
> > When calling a queue (which contains eg 4 extensions) it tells me what
> > position I am in the queue and then plays some music…that is fine…
> > however, If there is no-one in the queue , it tells me that im first in
> > line
> > and then plays hold music while the phones ring. This is annoying my
> > callers
> > quite a bit . How do I get it so that if I ring the queue, it just puts me
> > straight through to one of the available 4 phones, and only if all 4
> > phones
> > are busy (ie on calls) then announce a position in the queue and play
> > music?
> >
> > For example
> >
> > User 1 dials 7272 → goes through to agent 1
> > User 2 dials 7272 → goes through to agent 2
> > User 3 dials 7272 → goes through to agent 3
> > User 4 dials 7272 → goes through to agent 4
> > User 5 dials 7272 → announces message that you are first in line
> > User 6 dials 7272 → announces message that you are second in line
> >
> >
> > Any help on this would be greatly appreciated
> >
> >
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