[Asterisk-Users] Blind Transfers - any ideas?

[Jason Brown]

Here is something I wasn't quite expecting from a business deployment, and
don't have an answer for. Maybe one of you do. 

 

Incoming call comes in. Rings 5 times to receptionist, then goes to menu
system.

 

So the receptionist answers a call, and blind transfers the call to
extension X. The poor sap at extension X sees a caller ID 

Displayed on his phone of receptionist. He picks up the phone and says Hey
Michelle wassup.Problem is that it isn't Michelle.

It's the CEO calling from Wisconsin. This is a problem. It's any transfers.I
am using blind transfer as the example.

 

After someone picks up the call, how do you make sure that proper caller ID
info is passed down the line? If it's a real extension/extension

Call, I want the extension as caller id, but if it's a blind transfer of an
inbound call, I want to pass the real callerid info so they know it's a real

Phone call.

 

I am using Polycom phones with fresh CVS of asterisk.

 

Thanks

 

Jason

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