[Asterisk-Users] Newbie Question on how to handle main office number

[Kerry Garrison]

That is really the beauty of a good IVR menu design. In a good design not
only do you eliminate the "everyone can answer every call" it also benefits
the caller because they get directed to the person/dept they need to get to
faster and it solves the "one call at a time problem".

A good IVR design does not have to be complicated, a very basic one can be

If you know your party's extension, please dial it now
Press 1 for sales
Press 2 for support
Press 3 for marketing
Press 0 for the operator (ring all phones)
Press # for company directory

Then have each "group" in a ring group.  A simple routing of calls like that
will save everybody time improve call effeciency.

Kerry Garrison
http://www.geekgazette.com


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Nick Teagle
Sent: Wednesday, April 13, 2005 8:19 AM
To: asterisk-users at lists.digium.com
Subject: [Asterisk-Users] Newbie Question on how to handle main office
number

Hi we are looking to swap out an old version of Cisco Call Manager for
asterisk and are trying to work out the best way to handle the main office
number. We will have about 35 phones and we have PRI from Colt, we are
london based.

At present when a call is made to the main number and is not answered or is
engaged we forward the call to a shared number that every phone in the
office is registered to and so can answer. But this limits us to only
receiving two calls at once to our main number. We like the way this works
apart from the limit of two calls at once and are trying to work out the
best way to implement this in asterisk.

Although we have looked at queue's we don't want everybody to having login
every morning ?.

Would a solution where we forward calls from the main number to an extension
that calls all the phones, be a solution ?

exten => 2000,1,Dail(SIP/101,SIP/102,SIP/103 etc)

Or would this get engaged after the first call is answered on it, if could I
have a number of these that roll over to each other ?

Or are there other ways to handle the main number ?

Thanks for any help

Nick


 
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