[Asterisk-Users] Newbie Question on how to handle main office number

[Nick Teagle]

Kerry thanks, do you have an example of a ring group config ? Nick

>That is really the beauty of a good IVR menu design. In a good design not
>only do you eliminate the "everyone can answer every call" it also benefits
>the caller because they get directed to the person/dept they need to get to
>faster and it solves the "one call at a time problem".
>
>A good IVR design does not have to be complicated, a very basic one can be
>
>If you know your party's extension, please dial it now
>Press 1 for sales
>Press 2 for support
>Press 3 for marketing
>Press 0 for the operator (ring all phones)
>Press # for company directory
>
>Then have each "group" in a ring group.  A simple routing of calls like that
>will save everybody time improve call effeciency.
>
>Kerry Garrison
>http://www.geekgazette.com
>
>
>-----Original Message-----
>From: asterisk-users-bounces at lists.digium.com
>[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Nick Teagle
>Sent: Wednesday, April 13, 2005 8:19 AM
>To: asterisk-users at lists.digium.com
>Subject: [Asterisk-Users] Newbie Question on how to handle main office
>number
>
>Hi we are looking to swap out an old version of Cisco Call Manager for
>asterisk and are trying to work out the best way to handle the main office
>number. We will have about 35 phones and we have PRI from Colt, we are
>london based.
>
>At present when a call is made to the main number and is not answered or is
>engaged we forward the call to a shared number that every phone in the
>office is registered to and so can answer. But this limits us to only
>receiving two calls at once to our main number. We like the way this works
>apart from the limit of two calls at once and are trying to work out the
>best way to implement this in asterisk.
>
>Although we have looked at queue's we don't want everybody to having login
>every morning ?.
>
>Would a solution where we forward calls from the main number to an extension
>that calls all the phones, be a solution ?
>
>exten => 2000,1,Dail(SIP/101,SIP/102,SIP/103 etc)
>
>Or would this get engaged after the first call is answered on it, if could I
>have a number of these that roll over to each other ?
>
>Or are there other ways to handle the main number ?
>
>Thanks for any help
>
>Nick
>
>
> 
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