[Asterisk-Users] Asterisk and RT (Request Tracker) setup?

[Mike Dent]

Thanks for the replies.

I've got a bit further now after running the agi script manually,
turns out the asterisk
perl module was missing. I've got that and it gets somewhat further now.

However I am running RT 3.4.1, so I assume by what you say Kris its
probably not going
to work?

As soon as I leave a message now on the * console I see:-

-- Executing Answer("SIP/2010-8f2c", "") in new stack
    -- Executing AGI("SIP/2010-8f2c",
"/var/lib/asterisk/agi-bin/rt_ticket.agi") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi
    -- AGI Script Executing Application: (Answer) Options: ()
    -- Playing 'rt/ticket-choices' (language 'en')
    -- AGI Script Executing Application: (Record) Options: (/tmp/filesflYBL:wav)
    -- Playing 'beep' (language 'en')
rt*CLI> [Sat Apr  9 08:50:13 2005] [crit]: Can't call method
"IsPassword" on an undefined value at /tmp/0.1/rt-soap-server.pl line
237.
 (/usr/local/rt3/lib//RT.pm:285)
    -- AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi completed, returning 0


And if I try to update an exisiting ticket I see:


-- Executing Answer("SIP/2010-da15", "") in new stack
    -- Executing AGI("SIP/2010-da15",
"/var/lib/asterisk/agi-bin/rt_ticket.agi") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi
    -- AGI Script Executing Application: (Answer) Options: ()
    -- Playing 'rt/ticket-choices' (language 'en')
    -- Playing 'rt/enter-ticket' (language 'en')
    -- AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi completed, returning 0


It's a shame it does not work, as I see a some nice possibilites with
* and RT and maybe festival
for reading some stuff back.

Cheers

Mike



On Apr 9, 2005 4:41 AM, Kris Boutilier <Kris.Boutilier at scrd.bc.ca> wrote:
> Your success may depend on your version of RT. The RT-Soap-Server.pl interface has been depreciated.
> 
> We've taken the somewhat easier, if less elegant approach of just setting up a voicemail box with a longwinded greeting that invites the caller to leave a VM that is in turn emailed as an attachment into RT:
> 
> /etc/asterisk/extensions.conf:
>  6808 => ,Request Tracker,support at my.rt.gateway.ca,,attach=yes|delete=yes ; Voicemails left in this box are forwarded into RT
> 
> Certainly an interactive IVR would be much nicer, but it'll probably take a fair amount of work to construct against RT 3.4.x.
> 
> For the uninitiated, Request Tracker is an elegant and light weight GPL'ed trouble ticketing system: http://www.bestpractical.com  Great for managing all those user interactions stemming from a new deployment of Asterisk.
> 
> :-)
> 
> Kris Boutilier
> Information Systems Coordinatior
> Sunshine Coast Regional District
> 
> > -----Original Message-----
> > From: Mike Dent [mailto:mcdent at gmail.com]
> > Sent: Friday, April 08, 2005 4:46 PM
> > To: Asterisk Users Mailing List - Non-Commercial Discussion
> > Subject: [Asterisk-Users] Asterisk and RT (Request Tracker) setup?
> >
> >
> > Hi,
> > I'm attempting to get Asterisk and RT working, I've followed the
> > details from http://megaglobal.net/docs/asterisk/html/rtasterisk.html
> >
> > When I dial the extension I put the rt agi on for testing all I get is
> > silence and on the * console
> > I see:
> > rt*CLI>
> >     -- Executing Answer("SIP/2010-f6f5", "") in new stack
> >     -- Executing AGI("SIP/2010-f6f5",
> > "/var/lib/asterisk/agi-bin/rt_ticket.agi") in new stack
> >     -- Launched AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi
> >     -- AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi
> > completed, returning 0
> >
> > Anybody else got this working?
> >
> > Thanks
> >
> > Mike
>