[Asterisk-Users] Asterisk and RT (Request Tracker) setup?

[Kris Boutilier]

Your success may depend on your version of RT. The RT-Soap-Server.pl interface has been depreciated.

We've taken the somewhat easier, if less elegant approach of just setting up a voicemail box with a longwinded greeting that invites the caller to leave a VM that is in turn emailed as an attachment into RT:

/etc/asterisk/extensions.conf:
 6808 => ,Request Tracker,support at my.rt.gateway.ca,,attach=yes|delete=yes ; Voicemails left in this box are forwarded into RT

Certainly an interactive IVR would be much nicer, but it'll probably take a fair amount of work to construct against RT 3.4.x. 

For the uninitiated, Request Tracker is an elegant and light weight GPL'ed trouble ticketing system: http://www.bestpractical.com  Great for managing all those user interactions stemming from a new deployment of Asterisk.

:-)

Kris Boutilier
Information Systems Coordinatior
Sunshine Coast Regional District

> -----Original Message-----
> From: Mike Dent [mailto:mcdent at gmail.com]
> Sent: Friday, April 08, 2005 4:46 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [Asterisk-Users] Asterisk and RT (Request Tracker) setup?
> 
> 
> Hi,
> I'm attempting to get Asterisk and RT working, I've followed the
> details from http://megaglobal.net/docs/asterisk/html/rtasterisk.html
> 
> When I dial the extension I put the rt agi on for testing all I get is
> silence and on the * console
> I see:
> rt*CLI> 
>     -- Executing Answer("SIP/2010-f6f5", "") in new stack
>     -- Executing AGI("SIP/2010-f6f5",
> "/var/lib/asterisk/agi-bin/rt_ticket.agi") in new stack
>     -- Launched AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi
>     -- AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi 
> completed, returning 0
> 
> Anybody else got this working?
> 
> Thanks
> 
> Mike