[Asterisk-Users] Cannot access voicemail -- RESOLVED

Jeff Heath jheath1 at optonline.net
Fri Apr 8 11:21:51 MST 2005


FYI --

I changed the phone's DTMF mode from "in-audio" to "via RTP (RFC2833)"
and that fixed the problem.  

Jeff


On Fri, 2005-04-08 at 13:15, Jeff Heath wrote:
> I think maybe it has something to do with tones from my phone not being
> recognized.  I just called an IAX number to make a test call and when
> the IVR asked me to press a number it didn't take.  That would be
> consistent the CLI msg that says "Unable to read password".  It's also
> consistent with my experience that it takes about 5 seconds for Asterisk
> to come back to me with the incorrect password response.
> 
> So.... is there a setting I need to make on the phone or in one of the
> config files to get asterisk to recognize DTMF digits or something?
> 
> Thanks,
> 
> Jeff
> 
> 
> 
> On Fri, 2005-04-08 at 12:48, Jeff Heath wrote:
> > I'm having trouble checking voicemail.  When I make a call and the
> > recipient doesn't answer, the call goes to voicemail, and it's being
> > recorded (I checked the files in
> > /var/spool/asterisk/voicemail/from-sip/4035/INBOX).
> > 
> > My problem is that I can't get access to the recorded message.  I dial
> > the extension I setup to go to voicemail (4040) and then the voicemail
> > system asks for a password.  I press 1234 (which is what I *think* I
> > setup in voicemail.conf), but I get a message that the password is
> > incorrect.
> > 
> > I've included my config files below.
> > 
> > this is the output on the Asterisk CLI:
> > 
> > 
> > *CLI>     -- Executing VoiceMailMain2("SIP/4035-256b", "4035") in new
> > stack
> >     -- Playing 'vm-password' (language 'en')
> >     -- Incorrect password '' for user '4035' (context = <any>)
> >     -- Playing 'vm-incorrect'Untitled 1 (language 'en')
> >     -- Playing 'vm-password' (language 'en')
> > Apr  8 12:12:24 WARNING[22786]: app_voicemail.c:3389 vm_execmain: Unable
> > to read password
> >   == Spawn extension (from-sip, 4040, 1) exited non-zero on
> > 'SIP/4035-256b'
> > 
> > 
> > -----------------------  extensions.conf ---------------------------
> > 
> > [general]
> > static = yes
> > writeprotect = yes
> > 
> > 
> > [from-sip]
> > exten => 4035,1,Dial(SIP/4035,20)
> > exten => 4035,2,Voicemail2(u4035)
> > exten => 4035,102,Voicemail2(b4035)
> > exten => 4035,103,Hangup
> > 
> > exten => 4009,1,Dial(SIP/4009,20)
> > exten => 4009,2,Voicemail2(u4009)
> > exten => 4009,102,Voicemail2(b4009)
> > exten => 4009,103,Hangup
> > 
> > exten => 4040,1,VoicemailMain2(${CALLERIDNUM})
> > 
> > 
> > [local]
> > include => from-sip
> > 
> > 
> > -----------------------  voicemail.conf ---------------------------
> > 
> > [general]
> > format = wav49|gsm|wav
> > serveremail = asterisk
> > attach = yes
> > maxmessage = 180
> > maxgreet = 60
> > skipms = 3000
> > maxsilence = 10
> > silencethreshold = 128
> > maxlogins = 3
> > 
> > [from-sip]
> > 4009 => 1234,Jeff
> > 4035 => 1234,Pam
> > 
> > ------------------------  sip.conf -------------------------------
> > 
> > [general]
> > port = 5060 
> > 
> > [4035]
> > type = friend
> > username = 4035
> > secret = pamela
> > context = from-sip
> > callerid = "Pam" <4035>
> > qualify = 1000
> > host = dynamic
> > canreinvite = no
> > mailbox = 4035
> > defaultip = 192.168.1.104
> > 
> > [4009]
> > type = friend
> > username = 4009
> > secret = jeff
> > context = from-sip
> > callerid = "Jeff" <4009>
> > qualify = 1000
> > host = dynamic
> > canreinvite = no
> > mailbox = 4009
> > defaultip = 192.168.1.105
> > 
> > 
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