[Asterisk-Users] Sangoma VS. Digium

[ht at phonitel.com]

Matteo,

I don't know much about DIgium, but I am comparing the distribution policy with
what exists elsewhere in the market and other sectors.

Digium do sell online and so many other of their resellers do. The important
point is that they don't sell lower cost than their resellers, which is the
case.

Reseller added value is find customers and retail locally in his place with
local variables of config, ...etc. They are the ones to find customers and to
make sure they bring added value.

I don't know what's unusual in this approach? Please elaborate.

Thanks,




Selon Matteo Brancaleoni <mbrancaleoni at espia.it>:

> Hi,
>
> > Digium, the service is problematic. Well, I believe that Digium should
> > services it's channels, the channels should support the resellers and the
> > resellers should support
> > The customers. I don't think that any company, no matter what its size or
> > function is, could support the end users. Even the mighty ugly M$ has
> > country based support
> > Centers.
>
> I hate to say that, but the problem is that Digium doesn't do this.
> They allow resellers to do market dumping, by not imposing fixed
> list prices to resellers, they also compete with they're own
> distributors/resellers by offering the cards online and by offering
> services directly to end users.
> In this way they're destroying they're own reseller network
> and there's no commercial gain into supporting the end user
> (as resellers).
>
> Sangoma doesn't do that. they don't sell directly, thus allowing
> resellers to have a money gain and pay the time to support the end
> user.
>
> again, I hate to say that, but is a common pow.
> I hope that digium will change their mind in the way
> they sells hw/services.
>
> Matteo
>
>
>
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