[Asterisk-Users] Sangoma VS. Digium

[Nir Simionovich]

Hi All,

  Roy, I'm not entirely sure if you paid attention to what you wrote, as you
said: "Last time I bought a sangoma card, I was given excellent support by
the reseller from .pl".
Now, this means that Sangoma has a local reseller that renders support for
Sangoma products. Most of the people here are complaining about the fact
that when calling
Digium, the service is problematic. Well, I believe that Digium should
services it's channels, the channels should support the resellers and the
resellers should support
The customers. I don't think that any company, no matter what its size or
function is, could support the end users. Even the mighty ugly M$ has
country based support
Centers. 

  We are currently in the process of establishing such a service center in
Israel and Turkey, to service the market here. The end target is to have the
resellers and 
Customer call the local support center, and not call Digium in the states. 

  If someone thinks otherwise, I'd be happy to know about it.

Nir S

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Roy Sigurd
Karlsbakk
Sent: Thursday, April 07, 2005 11:40 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Sangoma VS. Digium

>> Technically speaking not. But Sangoma's support seems to be pretty 
>> much better.
>
> My understanding is that to an extent when we buy Sangoma we're 
> putting the dagger to Digium.  They're glad to use Asterisk as a 
> selling point for their hardware, but unwilling to donate anything 
> back to the Asterisk community.

digium can sell asterisk shirk-wrapped with the current dual licence. 
if other hardware is better than digium's, I'd buy it, both because it _is_
better and because digium's support isn't the best on the planet, to be
frank. Last time I bought a sangoma card, I was given excellent support by
the reseller from .pl

roy

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