[Asterisk-Users] Re:RE:Re: Astersk as AVAYA IVR

[Jason Kawakami]

----- Original Message ----- 
<snip>
> You may be thinking of PRI '2 B Channel Transfer' facility - see
> http://www.voip-info.org/wiki-Asterisk+bounty+PRI+2B+channel+transfer
>
that is exactly what i was thinking.  if it is on the bounty list i guess we
will wait for someone smarter than me to complete it.

so it will end up being

AVAYA--->*(ZAP/G1)--->*IVR logic--->*(ZAP/G2)--->AVAYA-ACD

passing call control back and forth from system to system.  if the IVR was
to front all of the calls into the ACD.

i would think it would be better served as a spur to the ACD like.


AVAYA
    |
AVAYA-ACD
    |
Option to IVR---->*(ZAP/G1)--->*IVR logic--->*IVR option to speak to an
agent
    |
|
AVAYA-ACD<--------------------------------------------*(ZAP/G2)

wouldn't bottle neck the trunks through the * and would only require
multiple channels between if the caller needed to speak to an agent after
going throught the IVR logic.

whatever, could be done either way.

Jason Kawakami
www.optellabs.com