[Asterisk-Users] FWD

[Benjamin on Asterisk Mailing Lists]

On Sat, 11 Sep 2004 18:23:07 -0400, Ed Guy <edguy at pulver.com> wrote:
> Your problem appears fixed; I provisioned your account manually.
> I'm not sure what caused the problem, but, I'll make sure that
> the FWD support and Operations team is aware of the issue as it may
> affect other FWD features.

This would seem not to be an isolated case.

I am the author of the FWD Assistant, a GUI tool for MacOSX that
automatically configures Asterisk for one or more FWD accounts using
the IAX option. Over the last two weeks some users have contacted me
reporting similar problems because they thought it was a bug in the
assistant.

While troubleshooting this, we found that calls made by another FWD
subscriber using IAX would come in while calls made by another FWD
subscriber using SIP would not.

This led me to believe that there is a problem with handing off calls
from FWD's SER system to FWD's Asterisk and since it is not the case
with all accounts, I assumed there was a problem with the
provisionsing process at FWD. I asked the users experiencing this
problem to disable their IAX option at FWD, wait 10 - 20 minutes and
then re-enable it again. This always fixed the problem. However, at
least one user reported that he had to apply the fix again after a few
days.

I would have reported this to you earlier, but since you never
responded to any mail before I asked one of the users to post some
feedback on the FWD forums instead. Not sure if he actually did so.

rgds
benjk

-- 
Sunrise Telephone Systems, 9F Shibuya Daikyo Bldg., 1-13-5 Shibuya,
Tokyo, Japan.

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