[Asterisk-Users] Queue/Agents problem with 1 agent

[Richard Lyman]

Matthew Boehm wrote:
> Hello. I've got 1 queue setup with 2 possible agents. Agent 1 is logged in
> and awaiting a call via AgentCallback. Agent 2 has not logged in. An
> outsider (caller A) calls in and is placed in the queue, cytelcs. Agent 1's
> phone rings and Agent1 and A talk.
> 
> While they are talking, caller B calls in. Caller B is correctly placed in
> the queue and hears music, however this shows up in asterisk console:
> 
> app_queue.c:743 wait_for_answer: No one is answering queue 'cytelcs'
> 
> Why is that showing up? Agent 1 is still logged in and is currently on call
> with caller A. Why would * inform me that noone is answering that queue when
> someone is?
> 
> Any ideas?
> 
> Thanks,
> Matthew
> 
within retry timeframe, no one was available (nor answered) that 
queue, that warning message will be shown.  set your retry = x to 
a higher number and those will happen less often.