[Asterisk-Users] Experiences with Termination Providers?

[Me]

Hmm, interesting.. I guess my company is the "Unicorn" of wholesale dialup.. 
We are not a huge company but we do offer reliable services and the BEST 
customer service/tech support in the industry..

Guess I was silly for thinking I could find the same in the VOIP game.. 
Thanks for your input.

Todd Routhier
--
Start Your Own ISP!
http://www.YourOwnISP.com
----- Original Message ----- 
From: "Eric Wieling aka ManxPower" <eric at fnords.org>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users at lists.digium.com>
Sent: Sunday, November 28, 2004 2:44 AM
Subject: Re: [Asterisk-Users] Experiences with Termination Providers?


> Me wrote:
>> I hope this is an appropriate question for the list..
>>
>> I am looking for a VOIP termination provider who can offer the following:
>>
>> -Flat Rate DID's in lots of areas
>> -GOOD customer service/support with quick response times
>> -Toll Free DID's at a reasonable rate
>> -Reliable/Redundant network and availability etc.
>>
>> So far I have tested 4 providers which I will not mention here. I have 
>> found two of them to be offer a quality service with most of the features 
>> I want but horrible customer service/support and response times to my 
>> questions etc. The other two seem to respond quickly and have great 
>> customer service but have awful connections to the web and basically 
>> unusable services.
>>
>> Can someone recommend a termination partner for our VOIP Venture that can 
>> provide reliable services, good features/DID's and GOOD customer service?
>>
>> Price is important as well but comes last in line after the items 
>> mentioned above.
>
> As far as I can tell there are no providers that match your requirements. 
> It's the typical growth pattern.  Tiny companies have less reliable 
> service, but great customer service.  Larger companies have more reliable 
> service, but crappy customer service.  If you ever do fine a unicorn, let 
> the rest of us know.
>
> --Eric
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