[Asterisk-Users] Broadvoice [shifts to VoicePulse connect]

[Tim Mattison]

I knew from the start that Asterisk wasn't supported.  My problem was
their reluctance to fix things when they broke even when my config
didn't change.  Their response was always to check the configs and then
when I told them that nothing had changed since I first had it working
they fell back to "Asterisk isn't supported".  Something was wrong with
their network and they basically told me to piss off.

It's unfortunate though because I really miss unlimited calling and
CNAM.  ::sigh::  VPC hopefully will have that soon though.

BTW, I'm now starting to have quality problems with VoicePulse Connect.
It's missing DTMF all the time when I call into my IVR.  Anyone else
having similar issues?

On Fri, 2004-11-19 at 13:53 -0600, Jay Milk wrote:
> I hear ya -- I signed up knowing they don't officially support Asterisk,
> so to me anything they do to help is above and beyond what I expected --
> and they've treated me well, given that there's always some delay on
> support requests.  There are other companies I don't deal with anymore
> because of poor customer service, and one that I'll avoid because even
> the pre-sales emails were rude.

-- 
Tim Mattison <tim at marocon.com>
Mattison & Rosenthal Consulting Inc.