[Asterisk-Users] Broadvoice

[Ed Brady]

I also tried Broadvoice,  I had the same problems and quality of 
service.  The real problems started however whenever I tried to cancel 
the service....

When I decided cancel, I contacted them 2 WEEKS before my billing date 
and asked them to stop my account at the end of the month so as to not 
get charged for another months worth of service. I would still have 2 
weeks of service left, however I had already switched my Asterisk box 
over to use Nufone and Gafachi so it didn't matter,    I also notified 
Broadvoice using e-mail, which their support had instructed me to do, 
and I got a reply indicating they had received and was sorry that I was 
leaving...  Well, they never cancelled the account, and two weeks later, 
I got an email from Broadvoice saying my Credit Card had been billed for 
another months service.

When I called to ask them for a refund and demand that the account be 
cancelled, I had some bozo in support searching thru my call records to 
make sure that I had not made a call on the account that THEY neglected 
to close.  The support guy then claimed that I had made a phone call on 
the account and was not due the refund.  Ok, stop for a minute; 1) How 
could I have made the phone call if they would have closed the account 
when I had instructed them too?  2) I hadn't made any phone calls with 
them for two weeks!   3) Why was this guy searching my call records for 
a simple account cancelation dispute?

I had to end up filing a complaint with my credit card company to get 
the refund.
My suggestions:

Stay away......

Tim Mattison wrote:

>Nah, tried it.  I've been having these problems with BroadVoice from the
>get-go.  Randomly it'd go down for a few days without so much as a
>simple apology.  They'd suggest that I fiddle with the settings but
>every time after a few days it'd just start working again (and it'd
>actually work well when it was up).
>
>I've given up on BroadVoice.  The way they treat me shows me that they
>simply don't want/need my business.
>
>On Fri, 2004-11-19 at 11:24 -0600, Jay Milk wrote:
>  
>
>>Use sip.broadvoice.com and if it doesn't resolve properly by itself, add
>>the sip.broadvoice.com as 147.135.8.128 to your etc/hosts file
>>
>>    
>>
>>>-----Original Message-----
>>>From: Tim Mattison [mailto:tim at marocon.com] 
>>>Sent: Friday, November 19, 2004 10:00 AM
>>>To: Asterisk Users Mailing List - Non-Commercial Discussion
>>>Subject: Re: [Asterisk-Users] Broadvoice
>>>
>>>
>>>My BroadVoice account has been down for over a week with 
>>>neither an explanation nor a service credit.  Our problems 
>>>may be a little different though because I don't remember 
>>>what happened when I tried to dial out.  I know that I do get 
>>>a "Request Timeout" error while trying to register though.
>>>
>>>On Fri, 2004-11-19 at 08:39 -0600, Tim Jackson wrote:
>>>      
>>>
>>>>Anybody else having broadvoice problems?
>>>>
>>>> 
>>>>
>>>> 
>>>>
>>>>    -- Executing SetAccount("SIP/101-d03b", "LD") in new stack
>>>>
>>>>    -- Executing Dial("SIP/101-d03b", 
>>>>        
>>>>
>>>"SIP/18004321000 at Broadvoice") in 
>>>      
>>>
>>>>new stack
>>>>
>>>>    -- Called 18004321000 at Broadvoice
>>>>
>>>>    -- Got SIP response 408 "Request Timeout" back from 
>>>>        
>>>>
>>>147.135.0.128
>>>      
>>>
>>>>  == No one is available to answer at this time
>>>>
>>>> 
>>>>
>>>> 
>>>>
>>>>Tim Jackson
>>>>
>>>>Network Engineer
>>>>
>>>>
>>>>Angelina County, Texas
>>>>
>>>>
>>>>(936)639-4827x101 office
>>>>
>>>>
>>>>(936)414-6723 mobile
>>>>
>>>>
>>>> 
>>>>
>>>>
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>>>>
>>>-- 
>>>Tim Mattison <tim at marocon.com>
>>>Mattison & Rosenthal Consulting Inc.
>>>
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>>>      
>>>
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>>
>>
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