[Asterisk-Users] Digits entered ARE NOT RECOGNIZED by bank's IVR's

[Brian Wilkins]

The same exact thing happens to me. For me, it is because the calls are going 
out via Confer and that has problems sending DTMF tones. I'd recheck the 
route that you sending calls out to.

On Thursday 18 November 2004 06:34 pm, Joseph wrote:
> On Thu, 2004-11-18 at 08:06 -0500, Justin B Newman wrote:
> > Joseph wrote:
> > > When I call via * my bank and an automated system ask me to enter the
> > > numbers they aren't recognized by the system.  I'm getting an error
> > > message that the numbers I entered are invalid.  WHY?
> >
> > 1.) From what are you calling?  A phone connected to an FXS port?  A SIP
> > phone?
> >
> > 2.) How is your * box connected to the PSTN?  A T1/E1 interface?  SIP
> > connection to ___?  IAX connection to ___?  An FXO port?
> >
> > 3.) Are you sure that DTMF is working at all?
> >
> > 4.) Have you tried looking up DTMF in the wiki?
>
> I'm using standard phone that is connected to Sipura SPA-3000
> I have dtmfmode=rfc2833 in my sip.conf
>
> I've tried to SPA-PSTN Gain but it makes no difference.

-- 
Brian Wilkins
Software Engineer
brian at hcc.net

Heritage Communications Corporation
  Melbourne, FL     USA     32935
321.308.4000 x33
http://www.hcc.net