[Asterisk-Users] Queue announce behavior for callback agents?

[Brian]

> > When using the queue announce= in conjunction with a
> > callback agent it appears the # key must be pressed before
> > the optional announcement is  >heard by the agent (as far as
> > I can tell), this seems to make sense for  >always logged in
> > agents, but is in the reverse order of what one might
> > expect for callback agents.
> > 
> > I realize the # is an acknowledgement that not only was the
> > call answered, but there is a real live body on the
> > answering end. Perhaps  >the announcement could loop until
> > timeout or ackcall?
> > 
> > Is there a method available to play the announcement before
> > the ackcall  ># key is pressed? What about to loop it until timeout?
> > 
> >
> > -----Original Message-----
> > From: asterisk-users-bounces at lists.digium.com
> > [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of
> > Chris A. Icide
> > Sent: Sunday, November 07, 2004 12:54 PM
> > To: Asterisk Users Mailing List - Non-Commercial Discussion
> > Subject: Re: [Asterisk-Users] Queue announce behavior for
> > callback agents?
> >
> >  From a quick glance, it appears that this is not a trivial change.
> >
> > the ackcall is handled by the agent channel, and the agent
> > channel doesn't tell queue that the channel has been aswered
> > until the # key is pressed.  Once queue understands that the
> > channel is answered it plays the announcement.
> >
> > To make what you want work, both applications would need
> > additional coding to have app_agent be able to notify
> > app_queue that the end device has answered but wants an
> > announcement message before accepting the caller, and also
> > supply information to app_queue that the end user accepts or
> > rejects the call after hearing the annoucement.
> >
> > You may want to submit a feature request at
> > http://bugs.digium.com/ asking for this feature.
> >
> > -Chris
> >
> Chris,
> 
> What if ackcall could be given parameters, like the name of a sound file
> to play between the answer event and the end of the timeout event? This
> would then only be a modification to ackcall, right?
> 
> Here is the sequence I envision;
> 
> Agent call out event; Answer event; Ackcall sequence, modified to loop a
> sound file for the remaining timeout duration, like "I have a call for
> the support queue"; # to ack; Notify queue if there is an ack; Queue
> plays announcement, like "connecting..."; (optional in the current
> code). Seems like this would not require modifying the queue code based
> on your earlier analysis.
> 
> Now, if I only had the skills to envision the c required to implement
> it!
> 
> Is this a smaller project? Since we have no in-house coders we would
> need to have this written for us (yes, I realize there would be a cost),
> with hopes that it would then be useful enough to others to be added to
> the project so we do not have to maintain workarounds.
> 
> Damon


Damon,
Take a look at http://bugs.digium.com/bug_view_page.php?bug_id=0001082
([post-1.0] [patch] Add Pre Acknowledgement Message to AgentCallbackLogin)
Take a look at Anthm's comments and patches. The patches might not still
apply cleanly to CVS HEAD...

-Brian Christie