[Asterisk-Users] Queue

[Jeremy Rusnak]

Mark,

This is all very doable.  Check out the following page as a starting point:
http://www.voip-info.org/tiki-index.php?page=Asterisk%20call%20queues

Specifically, you want to look at AgentCallbackLogin, which calls
Agents back instead of having them wait on hold.  We use roundrobin
distribution for our staff instead of Ringall...The issue is that with
ringall, it just gets confusing with three people trying to pick up
the call "first."  Round robin will try each person in a rotating
fashion until someone picks up or the queue times out.

Jeremy


On Mon, 1 Nov 2004 19:44:59 -0800, Mark Halverson <mark at opbx.com> wrote:
> Regarding a call queue -
> 
> I was told that in order to have a queue users would have to login to the
> asterisk queue on their extension.
> 
> They would hear music on hold and then the music would stop and a caller is
> instantly there without any warning.
> 
> This setup doesn't work for me.
> 
> We have multiple employees that telecommute and I need a queue or setup to
> do the following:
> 
> Call comes in and rings all the extensions.
> 
> Once all extensions are in use the incoming caller(s) are placed on hold and
> hear music on hold.
> 
> When an extension becomes available, the phone rings. Sounds simple to
> me....
> 
> -Mark
> 
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