[Asterisk-Users] Cisco 7960 SIP Images

[Steve Creel]

I had a completely different experience.  The day I decided I wanted to
get a contract, I called Cisco, gave them my personal credit card, and
three hours later had my CCO access upgraded.  I just bought a smartnet
for one phone for two years (a whopping $16), there was nothing to it.
I've never been contacted by a sales rep (as a result of this purchase).

I had an issue with the firmware not functioning properly - inside of two
weeks, they had released a new firmware version resolving that problem and
a few others.

I'm not sure why the experiences would have been so different, but they
are.

Steve

On Mon, 29 Mar 2004, Terence Parker wrote:

>I think John's said it all - I have absolutely nothing to add!
>
>I'm just posting to second his opinion.
>
>Terence
>
>
>On 29 Mar 04, at 3:22 AM, John Baker wrote:
>
>> -- snip --
>>
>> I finally got ahold of someone at Cisco to sell me the support
>> contract, but it took three weeks and a couple of follow up phone
>> calls for them to process the paperwork and assign me a number.  You'd
>> think Cisco would have an easy sign up over the web for this stuff,
>> but no.  You've got to send them a check (Why wouldn't you take a
>> credit card???) and answer a barrage of questions before you get the
>> thing.
>>
>> I wondered why a company like Cisco would make you jump through so
>> many hoops.  I soon got my answer: one of their sales reps called
>> within days to discuss purchasing more product.  "I'd be glad to talk
>> to you about it," I told him, "but we're a bit premature.  I need to
>> evaluate your phone with a current image and I'm getting nowhere with
>> your technical support.  Any chance you could speed up the process?
>> It might help you get more business..."
>>
>> No chance. After three weeks worth of runaround, I finally got my SIP
>> image.  Again the phone was nice, but the service wasn't.  The price
>> definitely wasn't.  Oh, and let's not forget about the software
>> license requirement and the power cube (purchased separately of
>> course)  Add all that up and you're paying alot for what you're
>> getting.
>>
>> I went with the Polycom phones and never looked back.  They're every
>> bit as nice as the Cisco phones for a lot less money.
>>
>> John
>
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___________________________________________________________
Steve Creel                                screel at turbs.com