[Asterisk-Users] Cisco 7960 SIP Images

[David Liu]

John,

I completely agree with you.  I had the exact same problem you did just 2
years ago.  It was our first time dealing with Cisco and I was so
disappointed with their service and attitude.  I guess as size and fame goes
up for a company, service and friendliness goes down.  May be some PHD
should do a thesis on that.  By the time the Polycom phones were available,
we completely jumped on them!!!

David


----- Original Message ----- 
From: "John Baker" <JohnB at listbrokers.com>
To: <asterisk-users at lists.digium.com>
Sent: Sunday, March 28, 2004 11:22 AM
Subject: Re: [Asterisk-Users] Cisco 7960 SIP Images


>
> I got a 7960 for evaluation purposes.  I was planning on upgrading our
> phone system and wanted to see if Cisco's product was any good.  Short
> answer:  Nice phone, horrible service.
>
> Support?  I called Cisco looking for support on the phones.  They told
> me to go through a reseller, and I could find one on their website.  I
> contacted a local reseller, listed as having the Cisco line on Cisco's
> website and guess what - they had no idea what I was talking about.
> Seems they didn't even know they were listed on Cisco's website to begin
> with.
>
> I tried a second reseller with similar results.
>
> I finally got ahold of someone at Cisco to sell me the support contract,
> but it took three weeks and a couple of follow up phone calls for them
> to process the paperwork and assign me a number.  You'd think Cisco
> would have an easy sign up over the web for this stuff, but no.  You've
> got to send them a check (Why wouldn't you take a credit card???) and
> answer a barrage of questions before you get the thing.
>
> I wondered why a company like Cisco would make you jump through so many
> hoops.  I soon got my answer: one of their sales reps called within days
> to discuss purchasing more product.  "I'd be glad to talk to you about
> it," I told him, "but we're a bit premature.  I need to evaluate your
> phone with a current image and I'm getting nowhere with your technical
> support.  Any chance you could speed up the process?  It might help you
> get more business..."
>
> No chance. After three weeks worth of runaround, I finally got my SIP
> image.  Again the phone was nice, but the service wasn't.  The price
> definitely wasn't.  Oh, and let's not forget about the software license
> requirement and the power cube (purchased separately of course)  Add all
> that up and you're paying alot for what you're getting.
>
> I went with the Polycom phones and never looked back.  They're every bit
> as nice as the Cisco phones for a lot less money.
>
> John
>
> Paul Mahler wrote:
>
> > I have recieved far more that my money's worth in technical calls to
Cisco
> > about my 7960 telephones. They respond immediately. They keep working
until
> > the job is done. The pull in whatever resources are neccessary. They
have
> > never failed to find and fix the problem.
> >
> > If you want professional, real technical support you should be willing
to
> > pay for it, or in this case part of it.
> >
> >
> > Paul Mahler
> >  <mailto:pmahler at signate.com>
> >
> >
> >
> >   _____
> >
> > From: asterisk-users-admin at lists.digium.com
> > [mailto:asterisk-users-admin at lists.digium.com] On Behalf Of
> > daryl at introspect.net
> > Sent: Saturday, March 27, 2004 7:37 PM
> > To: asterisk-users at lists.digium.com
> > Subject: RE: [Asterisk-Users] Cisco 7960 SIP Images
> >
> >
> > What you and so may others on this lise seem to forget is that Cisco is
a
> > company offering bsuiness products for businesses.  Businesses typically
pay
> > by check and wire transfer, especially for items such as this.
> >
> > If you want home-user pay-by-credit-card service, buy products from
Belkin's
> > home line and similar.
> >
> > Oh...what's that?  None of these cheesy Stocked-at-Costco hardware
companies
> > have any VoIP phones worth a crap?  Then deal with the fact that you are
> > buying from a company who doesn't target home users, and deal with it.
It
> > costs Cisco more money than they make on the contract to offer SmartNet
on a
> > single device like this.  You're lucky they don't have a minimum device
> > limit/contract cost of something like 5 devices or $300/year.  I'm
guessing
> > this type of policy would hardly effect more than several hundred of
their
> > customers, most of them with 7960's and similar.
> >
> > -----Original Message----- 
> > From: asterisk-users-admin at lists.digium.com on behalf of John Baker
> > Sent: Sat 3/27/2004 4:41 PM
> > To: asterisk-users at lists.digium.com
> > Cc:
> > Subject: Re: [Asterisk-Users] Cisco 7960 SIP Images
> >
> >
> >
> > [massive amounts trimmed]
> >
> > No, you can't use a credit card.  You have to send the #$!@@$#'s a
> > check.  It's really stupid, but it's the Cisco way.
> >
> > John
> >
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