[Asterisk-Users] If you know your party's extension # please dial it now ...

[Matthew Marlowe]

Simply define your local extensions as well as your virtual extensions...
 
exten 1,1,Play...
exten 2,1,Play...
exten 3,1,Play...
exten 333,1,Play...
 
When they press 1 the system will immediately Play, when they press 2 the system will immidiately play.
 
When they press 3 the system will wait x amount of seconds for more input because there is the 333 extension, if no more numbers are pressed it will go to 3,1 if 333 is pressed it will play the approrpiate file.
 

________________________________

From: asterisk-users-admin at lists.digium.com on behalf of willy at yponeinc.com
Sent: Sun 3/21/2004 5:09 PM
To: Asterisk Users
Subject: RE: [Asterisk-Users] If you know your party's extension # please dial it now ...



Please elaborate ...
----- Original Message Follows -----
> You don't have to avoid using an option 3 when even if
> extensions are 3XXX
>
> > -----Original Message-----
> > From: asterisk-users-admin at lists.digium.com
> > [mailto:asterisk-users-admin at lists.digium.com] On Behalf
> > Of  Rich Adamson
> > Sent: Sunday, March 21, 2004 4:19 PM
> > To: Asterisk Users
> > Subject: Re: [Asterisk-Users] If you know your party's
> > extension # please dial it now ...
> >
> > > I've built the usual "press one for sales, 2 for
> > > support" IVR which  works fine but I'm having
> > > difficulty in allowing callers to type in  whole
> > > extension numbers.
> > > My internal extn ranges are 3xxx and 4xxx. I have
> > pasted  the IVR below
> > > (just in case someone wants one). The welcome message
> > states callers
> > > should type in the extension number they want or
> > choose  from the options.
> > > It seems though that one can only press one number
> > > before the IVR  moves to the next step.
> > >
> > > I'm starting to think that if my extn's are 3xxx and
> > 4xxx I  can't have
> > > any menu choices beginning with 3 or 4. Would this be
> > correct? If so
> > > how does the received DTMF break out of the IVR and
> > get  matched to the
> > > relevant dialplan entry?
> > >
> > >
> > > [mainmenu]
> > >  exten => s,1,Answer
> > >  exten => s,2,SetMusicOnHold(default)
> > >  exten => s,3,DigitTimeout,3
> > >  exten => s,4,ResponseTimeout,5
> > >  ;SAI menu - 1 for tech support, 2 for voicemail, 3
> > > for echo test   exten => s,5,Background(welcomemsg)
> > > exten =>  s,6,Background(choosemsg)
> > >
> > >  ; Sales
> > > exten => 1,1,Dial,SIP/3400|20
> > > exten => 1,2,Voicemail(3400)
> > > exten => 1,3,Goto(mainmenu,s,60
> > >
> >
> > Mark,
> >
> > Here's a partial copy of my ivr, and I too am using the
> > 3xxx  extensions.
> > Notice I avoided use of option 3 in the ivr menues.
> >
> > [bus-ivr-main]
> > exten => s,1,Wait,1
> > exten => s,2,Answer
> > exten => s,3,DigitTimeout,5
> > exten => s,4,ResponseTimeout,20
> > exten => s,5,Background(npi-greeting)  ; "Thanks for
> > calling  press 1 for"                 
> >
> > exten => 1,1,Goto(local-extns|3014|1) ; Sales exten =>
> > 2,1,Dial(${PHONE1}&${PHONE2},15) ; Technical Services
> > exten  => 2,2,Voicemail2(u3000) exten => 2,102
> > ,Voicemail2(b3000)  exten => 2,103,Hangup
> > exten => 8,1,Goto(npilist|s|1)        ; Company
> > directory list exten => 9,1,Goto(npitest|s|1)        ;
> > VoIP Testing Menu
> > Rich
> >
> >
> >
> > _______________________________________________
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Willy Wouters
ypOne Publishing

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