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<TITLE>RE: [Asterisk-Users] If you know your party's extension # please dial it now ...</TITLE>
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<DIV id=idOWAReplyText41929 dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>Simply define your local
extensions as well as your virtual extensions...</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>exten 1,1,Play...</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>exten 2,1,Play...</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>exten 3,1,Play...</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>exten 333,1,Play...</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>When they press 1 the system will
immediately Play, when they press 2 the system will immidiately
play.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>When they press 3 the system will wait x
amount of seconds for more input because there is the 333 extension, if no more
numbers are pressed it will go to 3,1 if 333 is pressed it will play the
approrpiate file.</FONT></DIV>
<DIV dir=ltr> </DIV></DIV>
<DIV dir=ltr><BR>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> asterisk-users-admin@lists.digium.com on
behalf of willy@yponeinc.com<BR><B>Sent:</B> Sun 3/21/2004 5:09 PM<BR><B>To:</B>
Asterisk Users<BR><B>Subject:</B> RE: [Asterisk-Users] If you know your party's
extension # please dial it now ...<BR></FONT><BR></DIV>
<DIV>
<P><FONT size=2>Please elaborate ...<BR>----- Original Message Follows
-----<BR>> You don't have to avoid using an option 3 when even if<BR>>
extensions are 3XXX<BR>><BR>> > -----Original Message-----<BR>> >
From: asterisk-users-admin@lists.digium.com<BR>> > [<A
href="mailto:asterisk-users-admin@lists.digium.com">mailto:asterisk-users-admin@lists.digium.com</A>]
On Behalf<BR>> > Of Rich Adamson<BR>> > Sent: Sunday, March
21, 2004 4:19 PM<BR>> > To: Asterisk Users<BR>> > Subject: Re:
[Asterisk-Users] If you know your party's<BR>> > extension # please dial
it now ...<BR>> ><BR>> > > I've built the usual "press one for
sales, 2 for<BR>> > > support" IVR which works fine but I'm
having<BR>> > > difficulty in allowing callers to type in
whole<BR>> > > extension numbers.<BR>> > > My internal extn
ranges are 3xxx and 4xxx. I have<BR>> > pasted the IVR below<BR>>
> > (just in case someone wants one). The welcome message<BR>> >
states callers<BR>> > > should type in the extension number they want
or<BR>> > choose from the options.<BR>> > > It seems though
that one can only press one number<BR>> > > before the IVR moves
to the next step.<BR>> > ><BR>> > > I'm starting to think that
if my extn's are 3xxx and<BR>> > 4xxx I can't have<BR>> > >
any menu choices beginning with 3 or 4. Would this be<BR>> > correct? If
so<BR>> > > how does the received DTMF break out of the IVR and<BR>>
> get matched to the<BR>> > > relevant dialplan entry?<BR>>
> ><BR>> > ><BR>> > > [mainmenu]<BR>> > >
exten => s,1,Answer<BR>> > > exten =>
s,2,SetMusicOnHold(default)<BR>> > > exten =>
s,3,DigitTimeout,3<BR>> > > exten =>
s,4,ResponseTimeout,5<BR>> > > ;SAI menu - 1 for tech support, 2
for voicemail, 3<BR>> > > for echo test exten =>
s,5,Background(welcomemsg)<BR>> > > exten =>
s,6,Background(choosemsg)<BR>> > ><BR>> > > ;
Sales<BR>> > > exten => 1,1,Dial,SIP/3400|20<BR>> > > exten
=> 1,2,Voicemail(3400)<BR>> > > exten =>
1,3,Goto(mainmenu,s,60<BR>> > ><BR>> ><BR>> > Mark,<BR>>
><BR>> > Here's a partial copy of my ivr, and I too am using
the<BR>> > 3xxx extensions.<BR>> > Notice I avoided use of
option 3 in the ivr menues.<BR>> ><BR>> > [bus-ivr-main]<BR>>
> exten => s,1,Wait,1<BR>> > exten => s,2,Answer<BR>> >
exten => s,3,DigitTimeout,5<BR>> > exten =>
s,4,ResponseTimeout,20<BR>> > exten =>
s,5,Background(npi-greeting) ; "Thanks for<BR>> > calling
press 1
for" <BR>>
><BR>> > exten => 1,1,Goto(local-extns|3014|1) ; Sales exten
=><BR>> > 2,1,Dial(${PHONE1}&${PHONE2},15) ; Technical
Services<BR>> > exten => 2,2,Voicemail2(u3000) exten =>
2,102<BR>> > ,Voicemail2(b3000) exten => 2,103,Hangup<BR>>
> exten => 8,1,Goto(npilist|s|1)
; Company<BR>> > directory list exten =>
9,1,Goto(npitest|s|1) ;<BR>> >
VoIP Testing Menu<BR>> > Rich<BR>> ><BR>> ><BR>>
><BR>> > _______________________________________________<BR>> >
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><BR>> _______________________________________________<BR>>
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