[Asterisk-Users] Polycom IP600 stops to send/receive calls

[Jorge Mendoza]

I trying a switching power adapter 100 - 240 VAC. (we have 220 VAC).
If this does not fix the problem, I will use POE.

Thanks

Jorge

Thank You for your time.

John Baker wrote:
> With these phones, power surges will cause reboots.  I've also had
> problems with bad ethernet cables and the like causing reboots.  On one
> phone, I resolved (most) of the reboot problems by putting a hub between
> the phone and the rest of the net.  On another, I put the ethernet
> through the surge protector on a Conext UPS.  You might try those two
> ideas.
> 
> The power in my building is a bit dodgy, which causes a lot of
> problems.  Maybe the same thing is happening at your place.  My next
> idea is POE.
> 
> John
> 
> On Wed, 2004-06-30 at 12:55, Jorge Mendoza wrote:
> 
>>Tor,
>>
>>Yes, it sounds strange to me too.
>>The phone is registered with *.
>>After 24 hrs of inactivity the phone is still working fine (yesterday 
>>was holiday). The problem occurred just 1 time. We are suspecting the 
>>power adapter. If the problem arise again I will post the cfg files.
>>Thank You for your replay.
>>
>>Regards
>>
>>Jorge
>>
>>Tor Roberts wrote:
>>
>>>Jorge,
>>>That sounds strange to me. I have 12 IP 600s running without any of the 
>>>problems that you are having. My first guess would be that they are 
>>>configured wrong. Is the phone registering with asterisk? Is the phone 
>>>dowloading it's config files from the FTP server? If you want to post 
>>>your phone1.cfg  and sip.conf, I can try to see if there is anything 
>>>wrong with it.
>>>
>>>-Tor
>>>
>>>Jorge Mendoza wrote:
>>>
>>>
>>>>Hi,
>>>>
>>>>I'm testing a Polycom IP600.
>>>>With firmware version 1.1 the phone reboots at any time.
>>>>With firmware version 1.2, the first reboot was an endless reboot. 
>>>>Then I moved the phone to another lan port, then it worked fine. Then 
>>>>I installed again in the initial lan port and the phone works well. 
>>>>However after some time of inactivity (1 hour?), the IP600 stops to 
>>>>send and receive calls. After a reboot is works fine again.
>>>>We have a * box with many BT101 and softphones working for months 
>>>>without any problem.
>>>>I'm missing something? it is a bad config file? or it is a phone bug?
>>>>
>>>>Thank You for your time.
>>>>
>>>>Jorge Mendoza
>>