[Asterisk-Users] Polycom IP 500 Voicemail

John Baker JohnB at listbrokers.com
Tue Jul 20 22:52:05 MST 2004 

Mr. Siler -

I respond in kind...

 > I am using the latest firmware from the Wiki. 2.4.2 I believe.

Oops.  The latest firmware version is 1.2.0

Try http://www.freedomphones.net/polycom/files/ for the latest firmware. 
  If you don't show the latest version, (try pressing the right buttons 
on your Polycom phone to get a version number) then anything else we 
discuss is worthless.

 > I edit my XML docs in notepad only.

DON'T DO THAT!!  Trust me.  I wasted alot of time with a text editor. 
For a free XML editor, I use http://www.xmlcooktop.com/  Oh, and by the 
way...

USING AN XML EDITOR IS VERY IMPORTANT!!!  Polycom phones will load 
corrupt XML, but not the way you want it.  You will think your changes 
have an effect, but if the XML isn't good, then they won't.  Test your 
settings with an XML editor!!!  Make sure your config files read OK.

 > This retrieves my mail through the menu system but not directly.

Directly to me means I press the 'Messages' button on my Polycom 600 and 
asterisk asks me for a password.  (Asterisk discerns the mailbox from 
the extension of the phone) It's one touch (but still password 
protected) It's working here and I'm sure we can get it to work at your 
office.

 > Voicemail answers on extension 8.

Just to be sure, can I see your extensions.conf?

John

Wiley E. Siler wrote:
> I have tried both a nul and the following...
> 
> Subscribe = 8
> callbackmode = contact
> Callback = 8
> 
> This retrieves my mail through the menu system but not directly.
> 
> I am using the latest firmware from the Wiki. 2.4.2 I believe.
> 
> I edit my XML docs in notepad only.
> 
> Voicemail answers on extension 8.
> 
> Thanks,
> Wiley
> 
> 
> 
> -----Original Message-----
> From: John Baker [mailto:johnb at listbrokers.com] 
> Sent: Tuesday, July 20, 2004 3:48 PM
> To: asterisk-users at lists.digium.com
> Subject: RE: [Asterisk-Users] Polycom IP 500 Voicemail
> 
> Why do you have a non-null msg.mwi.1.subscribe?  You're sending a
> SUBSCRIBE request to asterisk at extension '8' upon bootup.  Is that
> what you want?
> 
> Did you upgrade the phone with the latest firmware?
> 
> Did you use an XML editor to mess with the configuration?  I messed up
> mine once using a text editor.
> 
> Is asterisk setup to answer voicemail at extension '8'?
> 
> Try the above and let me know.
> 
> John
> 
> On Tue, 2004-07-20 at 11:52, Wiley E. Siler wrote:
> 
>>I tried this configuration and it still does not work for me.  In 
>>fact, now I cannot dial in using the menu system of the message 
>>center.  Here is how I have now mine configured and what I get...
>>
>><msg msg.bypassInstantMessage="1">
>>		<mwi msg.mwi.1.subscribe="8"
>>msg.mwi.1.callBackMode="contact" msg.mwi.1.callBack="8"
>>msg.mwi.2.subscribe="" msg.mwi.2.callBackMode="registration"
>>msg.mwi.2.callBack="" msg.mwi.3.subscribe=""
>>msg.mwi.3.callBackMode="registration" msg.mwi.3.callBack=""
>>msg.mwi.4.subscribe="" msg.mwi.4.callBackMode="registration"
>>msg.mwi.4.callBack="" msg.mwi.5.subscribe=""
>>msg.mwi.5.callBackMode="registration" msg.mwi.5.callBack=""
>>msg.mwi.6.subscribe="" msg.mwi.6.callBackMode="registration"
>>msg.mwi.6.callBack=""/>
>>	</msg>
>>	<nat nat.ip="" nat.signalPort="" nat.mediaPortStart=""/>
>>	<user_preferences up.headsetMode="0" up.useDirectoryNames="0"
>>up.oneTouchVoiceMail="1"/>
>>
>>
>>
>>The relevent fields being the msg. fields and up.oneTouchVoicemail
>>
>>This allows me voicemail via the Messages button but it is not direct.
>>I have to navigate still through allt he menus.
>>
>>W
>>
>>
>>
>>-----Original Message-----
>>From: John Baker [mailto:JohnB at listbrokers.com]
>>Sent: Monday, July 19, 2004 10:17 PM
>>To: asterisk-users at lists.digium.com
>>Subject: Re: [Asterisk-Users] Polycom IP 500 Voicemail
>>
>>My Polycom Message button goes straight to voicemail.  Here's how:
>>
>>1) Use the latest firmware, available on the Wiki
>>
>>2) In your phone.cfg file (for each phone) set
>>
>><msg msg.bypassInstantMessage="1">
>><mwi msg.mwi.1.subscribe="" msg.mwi.1.callBackMode="contact" 
>>msg.mwi.1.callBack="76" .... >
>>
>>3) In your extensions.conf, have something like:
>>
>>exten => 76,1,VoiceMailMain2(${EXTEN}@whatever_you_have_here)
>>
>>(Let's assume your voice mailbox is the same as your extension)
>>
>>Then when you push the message button, asterisk will ask for your 
>>password!  You're in!
>>
>>John
>>
>>
>>Chris A. Icide wrote:
>>
>>>On 04:28 PM 7/19/2004, Wiley E. Siler wrote:
>>> >Mine does the same.  Once in Message center I can choose selection
>>> >1.Message Center and then soft key Select.    Then I select the
>>> >registered line that I want to check voice mail on. That is no 
>>>less than
>>> >4 key strokes just to get into your voice mail.  Not many to me 
>>>but tons  >to an unskilled user.  However, in the documentation 
>>>regarding the  >bypassInstantMessage value, supposedly, setting 
>>>bypassInstantMessage to
>>> >1 is supposed to allow you to go right into voice mail without
>>>
>>>>navigating the Message Center.  That is the big question on my mind
>>>
>>>at  >this point.  I have yet to get this to work and I also don't 
>>>think I am  >receiving any SIMPLE messages ti show me that I have
>>
>>messages waiting.
>>
>>> >
>>> >Do you get a message waiting indicator?
>>> >
>>>
>>>I do get MWI, there are a few things you need to set, and I forget 
>>>what off the top of my head, soon as I can look and post it here.
>>>
>>>I haven't tried the bypassInstantMessage value, but I'll take a look
> 
> 
>>>and see if I can get it to work.
>>>
>>>-Chris
>>>
>>>_______________________________________________
>>>Asterisk-Users mailing list
>>>Asterisk-Users at lists.digium.com
>>>http://lists.digium.com/mailman/listinfo/asterisk-users
>>>To UNSUBSCRIBE or update options visit:
>>>  http://lists.digium.com/mailman/listinfo/asterisk-users
>>>
>>>
>>
>>_______________________________________________
>>Asterisk-Users mailing list
>>Asterisk-Users at lists.digium.com
>>http://lists.digium.com/mailman/listinfo/asterisk-users
>>To UNSUBSCRIBE or update options visit:
>>   http://lists.digium.com/mailman/listinfo/asterisk-users
>>
>>_______________________________________________
>>Asterisk-Users mailing list
>>Asterisk-Users at lists.digium.com
>>http://lists.digium.com/mailman/listinfo/asterisk-users
>>To UNSUBSCRIBE or update options visit:
>>   http://lists.digium.com/mailman/listinfo/asterisk-users
>>
> 
> 
> 
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
> 
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
> 
>

More information about the asterisk-users mailing list