[Asterisk-Users] Monitor cmd and Queues

Harold Workman hworkman at cytelcom.com
Fri Jul 9 08:25:26 MST 2004


asterisk-users-admin at lists.digium.com wrote:
> When was this implimented?  I am currently running
> CVS-HEAD-07/07/04-09:34:29
>
>
> -----------------------
> Harold Workman
> CCNA, CCNP
> Cytel Communications
> hworkman at cytelcom.com
> Ph. 281-449-4000 x3098
>
> -----Original Message-----
> From: asterisk-users-admin at lists.digium.com
> [mailto:asterisk-users-admin at lists.digium.com]On Behalf Of brian
> Sent: Thursday, July 08, 2004 6:44 PM
> To: asterisk-users at lists.digium.com
> Subject: RE: [Asterisk-Users] Monitor cmd and Queues
>
>
> Get the lastest CVS head it can start monitoring from time the agent
> picks up the phone.  So you get ZERO hold music.
>
> bkw
>
>> -----Original Message-----
>> From: asterisk-users-admin at lists.digium.com [mailto:asterisk-users-
>> admin at lists.digium.com] On Behalf Of Harold Workman
>> Sent: Thursday, July 08, 2004 5:55 PM
>> To: asterisk-users at lists.digium.com
>> Subject: [Asterisk-Users] Monitor cmd and Queues
>>
>> Hi,
>>
>> Id like to record a queue conversation using the Monitor command but
>> the problem im running into is the way i configure it * records the
>> music on hold along with the conversation.  Is there a way to start
>> recording when the call is picked up by an agent?  Could someone
>> give me a small example of how they set this up.  My current
>> extensions.conf portion of the file looks like:
>>
>>
>>
>>
>>
>> [cytelbilling]  ;######### Cytel Communications Billing Support
>> ################### exten =>
>> s,1,Background(/usr/src/asterisk-sounds/sounds/this-call-may-be)
>> exten => s,2,Background(/usr/src/asterisk-sounds/sounds/monitored)
>> exten => s,3,Background(/usr/src/asterisk-sounds/sounds/or)
>> exten => s,4,Background(/usr/src/asterisk-sounds/sounds/recorded)
>> exten =>
>> s,5,Background(/usr/src/asterisk-sounds/sounds/for-quality-purposes)
>> exten => s,6,Answer exten => s,7,SetMusicOnHold(default)
>> exten => s,8,DigitTimeout,5
>> exten => s,9,ResponseTimeout,10
>> exten =>
>> s,10,Background(/usr/src/asterisk-sounds/sounds/pls-stay-on-line)
>> exten => s,11,Monitor(wav,,m) exten => s,12,Queue(cytelcs)
>>
>> -----------------------
>> Harold Workman
>> CCNA, CCNP
>> Cytel Communications
>> hworkman at cytelcom.com
>> Ph. 281-449-4000 x3098
>>
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>
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I upgraded to CVS-HEAD-07/09/04-09:06:28 and with my current configuration
it still records my music on hold.  Is there any special configuration I
need to add to force it not to record the moh before an agent picks up?







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