[Asterisk-Users] Monitor cmd and Queues
brian
brian at bkw.org
Thu Jul 8 16:44:27 MST 2004
Get the lastest CVS head it can start monitoring from time the agent picks
up the phone. So you get ZERO hold music.
bkw
> -----Original Message-----
> From: asterisk-users-admin at lists.digium.com [mailto:asterisk-users-
> admin at lists.digium.com] On Behalf Of Harold Workman
> Sent: Thursday, July 08, 2004 5:55 PM
> To: asterisk-users at lists.digium.com
> Subject: [Asterisk-Users] Monitor cmd and Queues
>
> Hi,
>
> Id like to record a queue conversation using the Monitor command but the
> problem im running into is the way i configure it * records the music on
> hold along with the conversation. Is there a way to start recording when
> the call is picked up by an agent? Could someone give me a small example
> of
> how they set this up. My current extensions.conf portion of the file
> looks
> like:
>
>
>
>
>
> [cytelbilling] ;######### Cytel Communications Billing Support
> ###################
> exten => s,1,Background(/usr/src/asterisk-sounds/sounds/this-call-may-be)
> exten => s,2,Background(/usr/src/asterisk-sounds/sounds/monitored)
> exten => s,3,Background(/usr/src/asterisk-sounds/sounds/or)
> exten => s,4,Background(/usr/src/asterisk-sounds/sounds/recorded)
> exten =>
> s,5,Background(/usr/src/asterisk-sounds/sounds/for-quality-purposes)
> exten => s,6,Answer
> exten => s,7,SetMusicOnHold(default)
> exten => s,8,DigitTimeout,5
> exten => s,9,ResponseTimeout,10
> exten => s,10,Background(/usr/src/asterisk-sounds/sounds/pls-stay-on-line)
> exten => s,11,Monitor(wav,,m)
> exten => s,12,Queue(cytelcs)
>
> -----------------------
> Harold Workman
> CCNA, CCNP
> Cytel Communications
> hworkman at cytelcom.com
> Ph. 281-449-4000 x3098
>
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