[Asterisk-Users] Cisco 7960 says "Protocol Application Invalid?"

[Randy MacKay]

My problem with this phone is I cannot get to the settings to change
anything.  This is a used phone, but new to me.  I have not had it in
service yet.

None of the buttons on the phone seem to do anything.  I assume I have to
configure the phone TFTP settings so I can upgrade to the SIP Image and the
new configuration settings.  When I upgraded my 7905 phones, I entered the
TFTP settings from the phone's display, then upgraded thru the TFTP.  I
assume I do the samething with the 7960, but with the 7960 SIP Image (Yes I
do have the 7960 SIP Image, also I did not try and use the 7905 SIP Image).

I do have the 7960 SIP Image, but I can't get into the phone to change the
TFTP.  Is the phone locked?  Did the previous owner mess up an upgrade and
now the phone is a paper weight?

This is my first attempt working with a 7960 phone.

Thanks,

Randy

-----Original Message-----
From: Asterisk [mailto:asterisk at dotr.com]
Sent: Saturday, December 11, 2004 11:29 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Cisco 7960 says "Protocol Application
Invalid?"


I had this a couple of days ago ..

Randy MacKay wrote:
> I have been able to upgrade my Cisco 7905G phones to the SIP Image without
> any problems, but I just got a 7960, and I can't seem to get to the
settings
> so I can upgrade to a SIP Image.
>
> When the phone boots up, it says Configuring VLAN, Configuring IP, TFTP
> ????..., then Protocol Application Invalid.

When I got this, it was due to the fact that I had incorrect network
settings in the SIPDefault.cnf file, and was pointing to the wrong *
server, the wrong tftp server etc etc.

Also check that the image file specified in the SIPDefault SIP<mac
address>.cnf file is the correct image as well.

HTH

Julian
>
> I noticed on the wiki page "Firmware issues on 7940 - 7960"
>
http://www.voip-info.org/tiki-index.php?page=Firmware%20issues%20on%207940%2
> 0-%207960#comments it has some xml script.  Can I use that script to fix
my
> phone?  If so, how do I go about it?
>
> I can't seem to get to the settings to direct it to my TFTP.
>
> Any help would be appreciated.
>
> Randy MacKay
>
>
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