[Asterisk-Users] Queue Announcement not until after # acceptcallpressed

[csm-lists at csma.biz]

We're using the patch and it's working alright aside from the MOH suspension
issue.  I've got a C guy in our office I could put on the problem if anyone
can tell me in general what needs to happen.  (I tried to figure it out
myself but haven't worked in C in nearly 6 years...)

-Corey



-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Edward Eastman
Sent: Saturday, August 28, 2004 11:36 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: {S} RE: [Asterisk-Users] Queue Announcement not until after #
acceptcallpressed


This is something I'm after as well, what I have found is the following:
http://bugs.digium.com/bug_view_page.php?bug_id=0001082

http://lists.digium.com/pipermail/asterisk-dev/2004-February/003201.html

which pretty much does what I(you) want, the one problem with it is that
while the agent is listening to the pre # announcement, MOH for the queued
party stops.  Other than this I can confirm the patch works well with CVS
Head 08/03/04.

Does anyone else have anything better, or any status on the above patch?

Thanks

Ed

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Andrew Brown
Sent: 27 August 2004 15:46
To: asterisk-users at lists.digium.com
Subject: [Asterisk-Users] Queue Announcement not until after # accept
callpressed


When using the callback feature on agents I notice that when the queue calls
one of the agents and the agent picks up the call they hear nothing until
pressing the # to accept the call.

Only then does my announcement play back to the agent after which the call
is immediately connected.

Is there a way to have the announcement played to the agent before they
press # to accept. I have ackcall=yes in agent.conf

Can't find anything on the wiki.

Thanks

Andrew


[exten.conf]

exten => s,1,Answer
exten => s,2,background(custom/100)

; Sales
exten => 1,1,ringing(2)
exten => 1,2,playback(custom/101)
exten => 1,3,queue(sales)

[queue.conf]

[default]
;
; Default settings for queues (currently unused)
;

[sales]


music = default

announce = sales_queue    ; This not played until after # pressed .. How can
i get announce to play as soon as call answered?

announce-frequency = 20

strategy = roundrobin

timeout = 15

retry = 5

maxlen = 0

member => Agent/7001
member => Agent/7005

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