[Asterisk-Users] problems with'#' transfer after hold...

[Chris Shaw]

The patch presents a dtmftimeout option in features.conf that deals with
this issue. It defaults to half a second, but can be set to longer than that
if necessary...

If the length of time between # presses is longer than this value, then *
assumes that it's NOT a transfer and sends the DTMF tone to the other end...
if however the length is less then you hear Allison say "Transfer" and
everything goes as you'd expect...

    -Chris

----- Original Message -----
From: "Wayne" <Wayne at planetWayne.com>
To: <asterisk-users at lists.digium.com>
Sent: Wednesday, August 04, 2004 11:40 AM
Subject: Re: [Asterisk-Users] problems with'#' transfer after hold...


> Hi, (please be gentle - still learning :))
>
> This may be similar to a problem I had today...
> Calling an automated phone system wanted me to press # to confirm a
> number - obviously * treats this a transfer - and relevant prompts were
> played... If you wait for this to 'time out' (or do an invalid
> extension) no more DTMF tones are sent down to the called number (I did
> a test calling to a mobile afterwards) - even a # doesn't provoke the
> correct response.
>
> A thought that came to mind on this was - how do you actually send down
> a # when requested by an automated service as * treats this as its own.
>
> But - looks like the question has been answered by Chris' reply with
> this ## patch :) - still - I dont know if that would fix the 'if you
> time out a transfer and then try to send DTMF tones they dont actually
> get sent' problem. So in answer to Chris question - I dont have this
> patch installed.
>
> Thanks
> Wayne.
>
>
>
>
>
> Stephen Hon wrote:
>
> > Hi..
> >
> > Has anybody been experiencing any problems with transfers using # to
> > transfer after taking a call off of hold?
> >
> > Transfers using the # and music on hold work fine by themselves.
> > However, when we place somebody on hold we can no longer use the # to
> > transfer. This is a problem since we use the # button to park calls.
> >
> > So, say a call comes in, the operator is on a call already, places
> > call on hold and answers the new call, places new call on hold,
> > resumes old call and tries to transfer using the # button… it won’t
> > work, it’ll just play the DTMF tone for the # button.
> >
> > At first, I thought somewhere along the line the ‘Tt’ options must be
> > messed up in a dial command somewhere.. but I double checked
> > everywhere and ensured that I was enabling transfers.
> >
> > Does anybody have any suggestions?
> >
> > Thanks,
> >
> > Steve
> >
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