[Asterisk-Users] Advanced queueing

Matthew Branton mbranton at xtracard.com
Mon Apr 19 08:13:14 MST 2004


Position and hold time announcements/settings are in queues.conf in the
later cvs versions.


Matt

-----Original Message-----
From: Gavin Hamill [mailto:gdh at acentral.co.uk]
Sent: Monday, April 19, 2004 10:48 AM
To: asterisk-users at lists.digium.com
Subject: [Asterisk-Users] Advanced queueing


Hullo :)

Please be gentle with me, I don't have a working * install, and am just 
looking for background information.

I'm always impressed by companies who implement a queue like "You are now 
number N in the queue. There are currently M agents answering calls, and
your 
call should be answered in approx. O minutes"

I've seen on 
http://www.voip-info.org/tiki-index.php?page=Asterisk+sound+files+additional
that Allison has recorded soundfiles to support this style of queue, but how

do I make use of them in Asterisk?

Is there a pre-written application to implement this type of queue, or would

it need to be an AGI-based affair?

Cheers,
Gavin.
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