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<TITLE>RE: [Asterisk-Users] Advanced queueing</TITLE>
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<P><FONT SIZE=2>Position and hold time announcements/settings are in queues.conf in the later cvs versions.</FONT>
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<P><FONT SIZE=2>Matt</FONT>
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<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Gavin Hamill [<A HREF="mailto:gdh@acentral.co.uk">mailto:gdh@acentral.co.uk</A>]</FONT>
<BR><FONT SIZE=2>Sent: Monday, April 19, 2004 10:48 AM</FONT>
<BR><FONT SIZE=2>To: asterisk-users@lists.digium.com</FONT>
<BR><FONT SIZE=2>Subject: [Asterisk-Users] Advanced queueing</FONT>
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<P><FONT SIZE=2>Hullo :)</FONT>
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<P><FONT SIZE=2>Please be gentle with me, I don't have a working * install, and am just </FONT>
<BR><FONT SIZE=2>looking for background information.</FONT>
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<P><FONT SIZE=2>I'm always impressed by companies who implement a queue like "You are now </FONT>
<BR><FONT SIZE=2>number N in the queue. There are currently M agents answering calls, and your </FONT>
<BR><FONT SIZE=2>call should be answered in approx. O minutes"</FONT>
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<P><FONT SIZE=2>I've seen on </FONT>
<BR><FONT SIZE=2><A HREF="http://www.voip-info.org/tiki-index.php?page=Asterisk+sound+files+additional" TARGET="_blank">http://www.voip-info.org/tiki-index.php?page=Asterisk+sound+files+additional</A></FONT>
<BR><FONT SIZE=2>that Allison has recorded soundfiles to support this style of queue, but how </FONT>
<BR><FONT SIZE=2>do I make use of them in Asterisk?</FONT>
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<P><FONT SIZE=2>Is there a pre-written application to implement this type of queue, or would </FONT>
<BR><FONT SIZE=2>it need to be an AGI-based affair?</FONT>
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<P><FONT SIZE=2>Cheers,</FONT>
<BR><FONT SIZE=2>Gavin.</FONT>
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