[Asterisk-Users] call center design question

[Jean-Denis Girard]

Rich Adamson a écrit :

>Would like to deploy * in a small help desk environment (five to ten
>people) using call queues and some sort of CTI interface to pop Remedy
>screen data in front of the help desk person receiving the call. Data
>to be popped would be based on CallerID.
>
>Anyone doing something similar?
>
>Anyone interfacing to an external Remedy system?
>
>Any reference sites that I could read/learn more of the requirements
>and/or 10,000 foot implementation?
>
>Rich
>
>
>
>
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>  
>
I deployed a small call center using Gnophone as the screen data, 
together with dial + URL. Basically when the operator answers someone 
from the queue, an URL is pushed and displayed in Gnophone; this is 
quite simple as it is only web technology. The limitation is that no 
data is displayed until the called is transfered.

-- 
Jean-Denis Girard

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