[Asterisk-Users] call center design question

[mawali at news.icns.com]

Hi
I would be interested in finding out about your solution, i can send you 
and email offline if you want to, but if you dont have much to hide, it 
may be better to post it here.


 On Tue, 16 Sep 2003, Paulo Mannheimer 
wrote:

> Hi Rich,
> 
> We have done this before. We basically developed a small client that
> sits on every machine and communicates with * to get information about
> an incoming call. Contact me off-list and I will be glad to tell you
> more about the entire solution.
> 
> 
> -----Original Message-----
> From: asterisk-users-admin at lists.digium.com
> [mailto:asterisk-users-admin at lists.digium.com] On Behalf Of Rich Adamson
> Sent: September 16, 2003 1:39 PM
> To: Asterisk-users-list
> Subject: [Asterisk-Users] call center design question
> 
> 
> 
> Would like to deploy * in a small help desk environment (five to ten
> people) using call queues and some sort of CTI interface to pop Remedy
> screen data in front of the help desk person receiving the call. Data to
> be popped would be based on CallerID.
> 
> Anyone doing something similar?
> 
> Anyone interfacing to an external Remedy system?
> 
> Any reference sites that I could read/learn more of the requirements
> and/or 10,000 foot implementation?
> 
> Rich
> 
> 
> 
> 
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