[Asterisk-Users] call center design question

[Areski]

On Wed, 2003-09-17 at 03:50, Jean-Denis Girard wrote:
> Rich Adamson a écrit :
> 
> >Would like to deploy * in a small help desk environment (five to ten
> >people) using call queues and some sort of CTI interface to pop Remedy
> >screen data in front of the help desk person receiving the call. Data
> >to be popped would be based on CallerID.
> >
> >Anyone doing something similar?
> >
> >Anyone interfacing to an external Remedy system?
> >
> >Any reference sites that I could read/learn more of the requirements
> >and/or 10,000 foot implementation?
> >
> >Rich
> >
> >
> >
> >
> >_______________________________________________
> >Asterisk-Users mailing list
> >Asterisk-Users at lists.digium.com
> >http://lists.digium.com/mailman/listinfo/asterisk-users
> >  
> >
> I deployed a small call center using Gnophone as the screen data, 
> together with dial + URL. Basically when the operator answers someone 
> from the queue, an URL is pushed and displayed in Gnophone; this is 
> quite simple as it is only web technology. The limitation is that no 
> data is displayed until the called is transfered.


Hello,

I would like to create this kind of call center. Can you provide me more
information about that ?

Thx,
Areski