[Asterisk-Users] call center design question

[Paulo Mannheimer]

Is there anyone out there with a custom client softphone and is
interested in integrating both solutions?

-----Original Message-----
From: asterisk-users-admin at lists.digium.com
[mailto:asterisk-users-admin at lists.digium.com] On Behalf Of TC
Sent: September 16, 2003 3:53 PM
To: asterisk-users at lists.digium.com
Subject: Re: [Asterisk-Users] call center design question




>Hi Rich,
>
>We have done this before. We basically developed a small client that 
>sits on every machine and communicates with * to get information about 
>an incoming call. Contact me off-list and I will be glad to tell you 
>more about the entire solution.
Actually you might be surpised that there are others who are interested
in the details of your solution :) The standard designs of have seen
fall into a few categories

1) modifications to a channel driver pushing via a socket to clients
2) server listening to manager events, & pushing via a socket to clients
3) clients listening to manager events & selecting events of interest
4) custom client softphones receving urls/callerid
5) other unique solutions ...


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